Houseperson/Maintenance Technician

The Long Bay Resort; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and Dental insurance

Paid Time Off

401(k) retirement plan with company match

Job summary

The Long Bay Resort in Miami is seeking a Maintenance Technician/Houseperson to create a safe and welcoming environment for guests. Responsibilities include performing maintenance tasks such as plumbing, electrical work, and repairs, while also ensuring public spaces are well-presented.

The ideal candidate will have prior maintenance experience, strong customer service skills, and the ability to work flexible hours, including weekends. Benefits include medical insurance, 401(k), and paid time off.

Qualifications

• Prior experience in maintenance or trades including electrical, plumbing, and painting.
• Strong customer service skills.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Inspect all operating systems and components of the hotel.
• Respond to guest problems or concerns promptly.
• Perform preventative maintenance and repairs as assigned.

Skills

Customer service skills

Communication skills

Maintenance experience

Teamwork

Job description

Overview

As a Maintenance Technician/Houseperson, you will help create a safe, clean, and welcoming environment for our guests and team members. This role is responsible for performing preventative, routine, emergency, and general maintenance tasks, including painting, plumbing, electrical work, furniture and fixture repair, and refrigeration, while maintaining the interior and exterior of the hotel, including guest rooms, public areas, and grounds. In addition, you will ensure public spaces remain clean and well-presented, support the housekeeping team as needed, and provide prompt, courteous service during daily guest interactions to deliver an exceptional hospitality experience.

Responsibilities

• Inspects all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely
• Promptly responds to front desk reports of guest problems or concerns, informs the front desk when action is complete
• Performs preventative maintenance, repairs, or makes recommendations for repairs, as assigned: all mechanical/electrical, refrigeration, and plumbing systems, all building components and furniture, fixtures and equipment
• Performs the schedule on a timely basis, ensuring that all elements of work the meet resort standards
• Performs painting, carpentry, plumbing, emergency carpet cleaning and other jobs as necessary
• Support Housekeeping Room Attendants by delivering additional supplies, removing trash and linens, moving furniture, running calls and assisting with heavy cleaning tasks as required.
• Clean and maintain all public areas of the hotel, including hallways, stairwells, windows, lobbies, elevators, and other communal spaces.
• Clean guest rooms as needed.
• Keeps linen stocked and organized on carts and shelves & delivers per guest requests to proper rooms.
• Reports all lost and found items in compliance to company policy.
• Maintains all storage areas, shops and mechanical areas in a clean, safe and secure manner, reporting to the Chief Engineer any corrective actions that need to be taken
• Keeps Chief Engineer promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken
• Provide sanitation duties as needed, such as taking out trash to designated area
• Perform all job duties with a minimum of disruption to the guest
• Other duties as assigned

Qualifications

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Weekend availability
• Ability to work various shifts between the hours of 7am and 11pm
• Must have prior experience in maintenance/trades including in electrical, mechanical, plumbing, painting
• Strong customer service skills with a passion for helping others
• Excellent communication skills, both verbal and written
• Ability to work flexible hours, including nights and weekends as needed
• Knowledge of hotel operations is a plus
• A friendly demeanor with strong interpersonal skills to build rapport with guests
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance ProgramDavid L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.