Housekeeping Supv

TPG Hotels & Resorts; Wilmington (NC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company 4t

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels & Resorts is seeking a Housekeeping Supervisor to oversee daily cleaning operations, ensure guest satisfaction, and maintain safety and brand standards at our Wilmington property.

You will supervise housekeeping staff, train team members, manage schedules, inspect rooms and public areas, and address guest issues promptly while optimizing costs and safety compliance.

Qualifications

• Supervise housekeeping staff and enforce quality standards.
• Plan and monitor staff schedules to ensure adequate coverage.
• Train staff on cleaning techniques, safety, and guest service.
• Resolve guest concerns promptly and professionally.

Responsibilities

• Oversee daily cleaning operations for guest rooms and public areas.
• Inspect rooms for cleanliness and hygiene compliance.
• Coordinate with front desk and maintenance for service requests.
• Ensure safety protocols and PPE usage.
• Monitor inventory and cost controls for supplies.

Skills

Staff management

Training & development

Safety protocols

Customer service

Education

High school diploma or equivalent

Hospitality management coursework

Tools

Computer literacy

POS/Hotel software

Job description

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

What You'll Be Doing:

• Staff Management:
• Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
• Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Provide feedback to staff as needed on work performance.
• Address any employee issues or conflicts that may arise.
• Quality Control:
• Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
• Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
• Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
• Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
• Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communication:
• Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
• Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

What you bring:

• High school education, schooling in hospitality management, business or related experience preferred.
• Familiarity with hospitality industry practices highly preferred.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to operate a computer, phone and other office equipment.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.