Housekeeping Inspector/Supervisor (Quality Assurance Supervisor)

The Long Bay Resort; North Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company match

Paid Time Off

Resort Accommodations Discount

Job summary

The Long Bay Resort in North Myrtle Beach seeks a Housekeeping Inspector/Supervisor to manage and train housekeeping staff. You will inspect guest rooms and common areas to ensure quality standards and respond promptly to guest concerns.

This position requires supervisory experience in housekeeping, effective communication skills, and a passion for service. Benefits include weekly pay, medical insurance, a 401(k) with match, and paid time off.

Qualifications

• Valid driver’s license required.
• Must be able to stand for long periods of time.
• Passion for providing exceptional service to guests and team members.

Responsibilities

• Supervises and trains housekeeping staff to ensure quality standards.
• Inspects guest rooms and common areas for cleanliness.
• Documents inspection results and resolves deficiencies.

Skills

Supervisor experience in housekeeping

Clear communication

Responsibility and reliability

Teamwork and collaboration

Job description

Overview

The Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including Housekeeping Room Attendants, Housepersons and Public Area Attendants to ensure the hotel’s quality standards are met. Additionally, based on business need, the Housekeeping Inspector/Supervisor will be expected to perform regular housekeeping duties as directed by resort management.

Responsibilities

• Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently
• Thoroughly inspects the hotel’s guest rooms, common areas, and storerooms to ensure cleanliness standards are met
• Updates appropriate team members of the status of each guest room
• Documents the results of the room inspections, resolves deficiencies, and writes work orders for maintenance issues
• Inspects for any damages and immediately reports to the manager
• Efficiently manages, stocks, and controls linen, supplies, and equipment and closets
• Performs cleaning duties based on business volume and the resort’s needs
• Completes daily room assignments/section assignments for Housekeeping Room Attendants, Housepersons, and Public Area Attendants if needed
• Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction
• Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues
• Greets guests and provides prompt and courteous service
• Clean the resort guest rooms/condos as required, including but not limited to: dusting, vacuuming, changing linens, trash removal, cleaning bathrooms, kitchen area, and common areas
• Other duties as assigned

Qualifications

• Supervisor experience in housekeeping required
• Valid driver’s license required
• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Availability to work from 8:00 AM to 4:00 PM
• Must be able to stand for long periods of time
• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Benefits

All team members enjoy WEEKLY PAY!

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.