Housekeeping Supervisor: Operations & Guest Experience

Treasure Island Hotel Casino; Las Vegas, Northern (NV, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas seeks a Housekeeping Supervisor to oversee daily cleaning operations, ensure guest rooms meet property standards, and coordinate with Front Desk, Engineering, and VIP services to deliver timely, consistent service.

The role manages staffing, training, OSHA compliance, and budget guidance while upholding the property's service standards and brand attributes to maximize guest satisfaction.

Qualifications

• At least two years Housekeeping Supervisory experience required
• Previous experience with Collective Bargaining Agreements
• Knowledge of cleaning procedures and OSHA regulations preferred
• Excellent customer service skills are necessary
• Must have a professional appearance and demeanor

Responsibilities

• Maintain records including repairs needed, lost and found items, and quality of work completed by employees
• Inspect rooms to ensure they are up to property standards
• Ensure Guest Room Attendants (GRAs) are conforming to the health laws and standards set by the property
• Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner
• Work with Engineering to ensure maintenance concerns are handled appropriately
• Work with scheduling to ensure proper staffing levels
• Manage assigned operational functions consistent with the strategic plan and vision for the department, division and property
• Manage and monitor fiscal budget and marketing strategies to produce both short-term and long-term profitability for the property
• Manage the delivery and measurement of guest service consistent with the properties core service standards and brand attributes
• Provide input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs
• Manage Human Resources responsibilities including creating a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment; compliance with Company policies, legal requirements and collective bargaining agreements
• Coordinate turn-down services and other special requests made by VIP Services and VIP guests
• Control expenses by voluntary staff reductions when necessary
• Instruct employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
• Perform all duties as deemed necessary for the success of the department

Skills

Housekeeping supervisory experience

Collective Bargaining Agreements

OSHA regulations knowledge

Customer service excellence

Professional appearance and demeanor

Job description

Treasure Island Hotel Casino in Las Vegas seeks a Housekeeping Supervisor to oversee daily cleaning operations, ensure guest rooms meet property standards, and coordinate with Front Desk, Engineering, and VIP services to deliver timely, consistent service.

The role manages staffing, training, OSHA compliance, and budget guidance while upholding the property's service standards and brand attributes to maximize guest satisfaction.