Housekeeping Supervisor - MFPKB

InterContinental Hotels Group; Louisiana; On-site; USD 26,000 - 30,000; Full time

Job summary

InterContinental Hotels Group in Louisiana seeks a hands-on Housekeeping Supervisor to lead rooms, laundry and public areas while maintaining the highest standards of cleanliness and guest comfort. You will mentor staff, plan shifts, train on safety and standards, handle guest requests, and ensure equipment and linens are ready.

Fluency in English is required; a high school diploma and supervisory training are preferred for this role.

Qualifications

• Minimum high school diploma with some supervisory training/experience.
• Fluency in English required; multilingual skills are a plus.
• Excellent interpersonal and guest-service skills.

Responsibilities

• Supervise housekeeping and laundry to maintain high standards.
• Check and ensure cleanliness of guest rooms, public areas, and equipment.
• Plan staffing, assign work, and set performance and development goals.
• Provide mentoring, coaching, and regular feedback to staff.
• Educate and train employees on safety regulations and compliance.
• Promote teamwork and coordinate with other departments.
• Assist with deep cleaning during peak periods and handle guest requests.

Skills

Supervisory experience

Fluency in English

Education

High school diploma / equivalent

Job description

Your Day to Day

• Supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors
• Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

What we need from you

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Fluency in English – a second language is a plus.
• Excellent interpersonal skills
• A passion for hospitality.

The hourly pay range for this role is $18.94 to $21.60. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.