Housekeeping Supervisor: Lead Rooms & Service Excellence

Hyatt Regency; Minneapolis (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Discounted room nights

Free room nights (FT/PT)

Education assistance

Parking discount

Gym access

Free meals

Dining discounts

Paid time off

Job summary

Hyatt Regency Minneapolis is seeking a Housekeeping Supervisor to lead and develop housekeeping colleagues, inspect rooms and public areas, and uphold cleanliness and presentation standards to deliver a superior guest experience.

You will supervise shifts, coach staff, and coordinate with Front Office and other departments to ensure smooth operations and exceptional service. Strong communication and supervisory skills are essential.

Qualifications

• Minimum of 1-year hotel experience, preferably in housekeeping.
• Excellent communication.
• Basic computer skills and ability to learn hotel operating systems.
• Prior Supervisory experience (preferred).
• Flexible availability, including weekend and holidays.
• Strong attention to detail and commitment to quality standards.

Responsibilities

• Supervise and support housekeeping staff throughout the shift.
• Inspect guest rooms, suites, and public areas to ensure compliance with Hyatt Regency brand standards.
• Ensure rooms are guest-ready and address any deficiencies prior to guest arrival.
• Monitor room status, prioritize assignments, and communicate updates with the Front Office and other departments.
• Provide coaching, training, and feedback to housekeeping colleagues to support performance and development.
• Respond to guest requests and resolve service concerns in a professional and timely manner.
• Report maintenance concerns, safety hazards, and cleanliness issues to the appropriate departments.
• Maintain inventory levels of linens, guest supplies, and cleaning products.
• Assist with scheduling priorities, special projects, deep cleaning initiatives, and department goals.
• Support a safe, organized, and efficient work environment.
• Follow all hotel safety, sanitation, and security procedures.
• Perform other duties as assigned to support the operation and guest experience.

Skills

Excellent communication

Attention to detail

Quality standards

Flexible availability

Supervisory experience

Tools

Hotel operating systems

Job description

Hyatt Regency Minneapolis is seeking a Housekeeping Supervisor to lead and develop housekeeping colleagues, inspect rooms and public areas, and uphold cleanliness and presentation standards to deliver a superior guest experience.

You will supervise shifts, coach staff, and coordinate with Front Office and other departments to ensure smooth operations and exceptional service. Strong communication and supervisory skills are essential.