Housekeeping Supervisor — Lead Rooms & Guest Experience

Excel Hotel Group; Huntington Beach (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Job summary

Excel Hotel Group in Huntington Beach is seeking a Housekeeping Supervisor to assist the General Manager in supervising housekeeping and laundry operations, ensuring quality standards and optimum service for hotel guests.

The role involves scheduling, training, performance monitoring, inspecting rooms and public areas, addressing guest requests, and coordinating supplies to meet guest satisfaction and company objectives.

Qualifications

• 1-2 housekeeping or janitorial experience required.
• 1-year supervisory experience preferred.
• Ability to stand and walk for 8 hours in a day; lift up to 50 lbs.
• Follow verbal directions and complete tasks on schedule.

Responsibilities

• Schedules room cleaning assignments to ensure proper coverage.
• Trains employees and ensures they have tools and equipment to carry out duties.
• Monitors performance and recommends disciplinary action when needed.
• Inspects rooms, suites, and public areas to ensure cleanliness and repair.
• Instructs staff on deficiencies and corrective actions.
• Responds to guest complaints and requests to ensure satisfaction.
• Notifies management when supplies and equipment levels are low.

Skills

Housekeeping experience

Supervisory experience

Job description

Excel Hotel Group in Huntington Beach is seeking a Housekeeping Supervisor to assist the General Manager in supervising housekeeping and laundry operations, ensuring quality standards and optimum service for hotel guests.

The role involves scheduling, training, performance monitoring, inspecting rooms and public areas, addressing guest requests, and coordinating supplies to meet guest satisfaction and company objectives.