Housekeeping Supervisor

Excel-Hotel-Group; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO

401k with company match

Travel discount program

Job summary

Excel Hotel Group in San Diego, CA is seeking a capable Housekeeping Supervisor to assist the General Manager in supervising housekeeping and laundry operations, ensuring quality standards and optimum service for hotel guests in line with company objectives.

You will schedule room cleaning, train staff, monitor performance, inspect rooms and public areas, and respond to guest requests to sustain high satisfaction. A positive, guest‑focused demeanor is essential.

Qualifications

• 1-2 housekeeping or janitorial experience required.
• 1-year supervisory experience preferred.
• Ability to stand and walk for 8 hours in a day.
• Ability to lift/push/pull up to 50 lbs.
• Must be able to follow verbal directions and complete assigned tasks on schedule.

Responsibilities

• Schedules room cleaning assignments to ensure proper coverage.
• Trains employees and ensures they have the tools and equipment needed to carry out tasks.
• Monitors job performance and makes recommendations for disciplinary action when needed.
• Inspects all rooms/suites and public areas to ensure cleanliness and repairs meet guest standards.
• Advises employees of deficiencies and instructs on correct actions.
• Responds to guest complaints ensuring appropriate corrective action.
• Notifies management when par levels for supplies/equipment are insufficient.

Skills

Housekeeping

Supervisory

Customer service

Stamina

Lifting 50lbs

Job description

Job Summary

Assist the General Manager in the supervision of the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Responsibilities

• Schedules room cleaning assignments to ensure proper coverage.
• Trains employees and ensures they have the tools and equipment needed to effectively carry out their respective job duties.
• Monitors job performance and makes appropriate recommendations for disciplinary action when needed.
• Inspects all assigned rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
• Advises employees of deficiencies and instructs on correct
• Responds to guest complaints and special requests ensuring appropriate corrective action is taken to achieve guest satisfaction.
• Notifies management when par levels for supplies and equipment are insufficient.

Qualifications

• 1-2 housekeeping or janitorial experience required
• 1-year supervisory experience preferred.
• Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs,
• Must be able to follow verbal directions, and complete assigned tasks on schedule.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.