Housekeeping Supervisor — Lead Guest Room Excellence

SHERATON MIAMI AIRPORT HOTEL; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Sheraton Miami Airport Hotel is seeking a Housekeeping Supervisor to lead daily cleaning operations and uphold Marriott standards across guest rooms, public areas, and meeting spaces.

Reporting to the Housekeeping Manager, you will supervise staff, conduct inspections, manage room readiness, and coach team members to deliver exceptional guest experiences while maintaining safety and efficiency.

Qualifications

• Minimum two (2) years of housekeeping experience in a hotel or hospitality environment; supervisory experience preferred.
• Strong knowledge of hotel housekeeping operations, room cleaning procedures, and inspection standards.
• Experience with hotel PMS and housekeeping management systems preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Oversee daily housekeeping operations, including room assignments, workflow coordination, team member productivity, and adherence to established cleaning procedures and service standards.
• Conduct routine inspections of guest rooms, public areas, meeting spaces, and back-of-house areas to ensure cleanliness and Marriott brand standards.
• Monitor room status and coordinate with Front Office to ensure timely room cleaning and readiness for guests.
• Respond to guest requests, complaints, and housekeeping-related service issues promptly and professionally.
• Train, coach, and guide housekeeping team members on proper cleaning techniques, room setup, inspection standards, safety procedures, and guest service expectations.
• Maintain accurate housekeeping records and reports using hotel systems.

Skills

Supervisory leadership

Housekeeping operations

PMS experience

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Sheraton Miami Airport Hotel is seeking a Housekeeping Supervisor to lead daily cleaning operations and uphold Marriott standards across guest rooms, public areas, and meeting spaces.

Reporting to the Housekeeping Manager, you will supervise staff, conduct inspections, manage room readiness, and coach team members to deliver exceptional guest experiences while maintaining safety and efficiency.