Housekeeping Supervisor: Lead Guest Experience

Hilton; Florida; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure the highest standards of cleanliness and guest comfort across guest rooms and public areas.

You will supervise Room Attendants and Housepersons, coordinate room readiness and schedules, work with Engineering on repairs, and step in to perform duties as needed to maintain service levels and guest satisfaction.

Responsibilities

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas
• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies
• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program
• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues
• Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels
• Delight our guests: Address special guest needs in a timely, friendly, and professional manner

Job description

Hilton is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure the highest standards of cleanliness and guest comfort across guest rooms and public areas.

You will supervise Room Attendants and Housepersons, coordinate room readiness and schedules, work with Engineering on repairs, and step in to perform duties as needed to maintain service levels and guest satisfaction.