Housekeeping Supervisor: Lead Front-Line Team & Quality

River Link Hotels; Sturbridge (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

River Link Hotels is seeking a Housekeeping Supervisor to drive front-line efficiency and guestroom cleanliness. You will lead staffing, training, and coaching, ensuring safety, quality, and timely turnover of rooms.

You will forecast labor, develop training programs, and supervise daily housekeeping operations, including inspections and maintenance coordination. This role requires flexibility for nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent experience.
• Prior hospitality or housekeeping experience or equivalent formal education.
• Experience with Microsoft Office and general software systems; proficiency in Microsoft Office.
• Demonstrated interpersonal and verbal communication skills.
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.

Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.
• Provides coaching, encouragement, and recognition to pack members when necessary.
• Understands and participates in scheduling of staff, labor management and forecasting.
• Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members.
• Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
• Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.
• Supervises activities of staff and area to ensure compliance with hotel standards, including the management of time and attendance.
• Participates in recruitment process and selection of talent for the housekeeping department.
• Assists with regular state of the team meetings and helps plan engagement activities for pack members.
• Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
• Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.
• 2-3 days a week in housekeeping and the other days will be inspecting, supervising staff, assisting in laundry.

Skills

Interpersonal communication

Customer service

Team building

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

River Link Hotels is seeking a Housekeeping Supervisor to drive front-line efficiency and guestroom cleanliness. You will lead staffing, training, and coaching, ensuring safety, quality, and timely turnover of rooms.

You will forecast labor, develop training programs, and supervise daily housekeeping operations, including inspections and maintenance coordination. This role requires flexibility for nights, weekends, and holidays.