Housekeeping Supervisor: Lead & Elevate Guest Rooms

Sheraton Lake Buena Vista; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

401(k) with matching funds

DailyPay access

Job summary

The Sheraton Orlando Lake Buena Vista Resort is seeking a qualified Housekeeping Supervisor to lead a team of room attendants and house-persons, ensuring a safe, clean, and welcoming environment for guests and associates while upholding the highest standards of service.

You will coach staff, coordinate inspections, manage supplies, address guest requests, and enforce health and safety policies, with a focus on clear communication, reliability, and guest satisfaction.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials weighing up to 100 lbs.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Supervisory experience

Communication skills

Team leadership

Job description

The Sheraton Orlando Lake Buena Vista Resort is seeking a qualified Housekeeping Supervisor to lead a team of room attendants and house-persons, ensuring a safe, clean, and welcoming environment for guests and associates while upholding the highest standards of service.

You will coach staff, coordinate inspections, manage supplies, address guest requests, and enforce health and safety policies, with a focus on clear communication, reliability, and guest satisfaction.