Housekeeping Supervisor: Lead Rooms & Guest Satisfaction

HEI Hotels & Resorts; Orlando (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation & Sick leave

Pet insurance

401(k) matching

Hotel room discounts

Job summary

HEI Hotels & Resorts invites applications for a Housekeeping Supervisor at the Sheraton Orlando Lake Buena Vista Resort. The role focuses on maintaining safe, clean guestrooms and public areas, while directing the housekeeping team to high performance and guest satisfaction.

You will supervise, hire and train staff, assign tasks, and ensure compliance with sanitation standards. Strong communication and physical stamina are required to support guests and operations.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
• Ability to move throughout building, bend, stoop and reach to assist other staff members.
• Effective verbal and written communication skills.

Responsibilities

• Supervise the housekeeping staff; provide open communication, training, coaching, and feedback to ensure efficiency.
• Interview, hire, train, and evaluate staff; address problems and discipline when appropriate.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas; ensure cleanliness and guest satisfaction.
• Assign staff tasks and manage supplies to control inventory and expenses.
• Respond to guest requests and concerns to maintain satisfaction.
• Manage Lost and Found entries and respond to inquiries.
• Implement emergency training and procedures for safety of guests and staff.
• Maintain attendance and perform other duties as assigned.

Skills

Housekeeping experience

Lift up to 100 lbs

Mobility throughout building

Verbal & written communication

Job description

HEI Hotels & Resorts invites applications for a Housekeeping Supervisor at the Sheraton Orlando Lake Buena Vista Resort. The role focuses on maintaining safe, clean guestrooms and public areas, while directing the housekeeping team to high performance and guest satisfaction.

You will supervise, hire and train staff, assign tasks, and ensure compliance with sanitation standards. Strong communication and physical stamina are required to support guests and operations.