Housekeeping Supervisor: Lead a High-Quality Guest Experience

Hyatt-Regency-Sonoma; Santa Rosa (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

401(k) Savings Plan with matching

Hotel Room Discount

Job summary

HEI Hotels and Resorts is seeking a Housekeeping Supervisor to maintain a safe and clean guest experience in our Santa Rosa property. You will supervise housekeeping staff, provide training, coaching, and performance feedback to maximize efficiency and guest satisfaction.

Responsibilities include hiring, scheduling, inspecting rooms and public areas, managing supplies, responding to guest requests, and ensuring compliance with health and safety standards. Regular attendance is required.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs.
• Strong verbal and written communication skills.
• Able to move around the building and assist others as needed.

Responsibilities

• Supervise housekeeping staff with training, coaching and performance feedback.
• Interview, hire, train and evaluate staff; address disciplinary matters as needed.
• Supervise cleaning of guest rooms, public areas and back-of-house to meet cleanliness and safety standards.
• Assign tasks, manage supplies and control inventory.
• Respond to guest requests and maintain guest satisfaction.
• Document Lost and Found items and handle inquiries.
• Implement emergency procedures and ensure asset protection.
• Maintain regular attendance and perform other duties as assigned.

Skills

Housekeeping experience

Verbal communication

Written communication

Physical stamina

Job description

HEI Hotels and Resorts is seeking a Housekeeping Supervisor to maintain a safe and clean guest experience in our Santa Rosa property. You will supervise housekeeping staff, provide training, coaching, and performance feedback to maximize efficiency and guest satisfaction.

Responsibilities include hiring, scheduling, inspecting rooms and public areas, managing supplies, responding to guest requests, and ensuring compliance with health and safety standards. Regular attendance is required.