Housekeeping Supervisor/Inspector Full Time ~Holiday Inn Gaithersburg

B. F. Saul Company Hospitality Group; Gaithersburg (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Supervisor/Inspector to lead a dedicated team and ensure the highest standards of cleanliness and guest satisfaction. In this dynamic role, you will train and motivate staff, manage performance, and implement service programs to enhance guest experiences. With a commitment to excellence and a focus on safety, you will play a crucial role in maintaining a welcoming environment for guests. If you are detail-oriented and passionate about hospitality, this opportunity is perfect for you.

Benefits

Health Insurance

Dental & Vision Insurance

Short- & Long-Term Disability

Vacation Policy

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Discounted Room Rates for Team Members

Complimentary Room Stays

Qualifications

• Minimum 1 year housekeeping experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead the housekeeping team and inspect actions in all areas of the hotel.
• Conduct routine inspections of housekeeping operations to maintain standards.

Skills

Detail-oriented

Strong communication skills

Problem-solving

Bilingual ability

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

The Housekeeping Supervisor/Inspector at Holiday Inn Gaithersburg is responsible for supervising, training, and inspecting the performance of housekeeping staff, including Room Attendants, Housepersons, and Lobby Attendants. This role ensures that all housekeeping procedures meet the hotel's standards while promoting guest satisfaction and maintaining a safe work environment. The Inspector will also manage staff performance, provide training, and implement service programs to enhance guest experiences.

Responsibilities

Accountable for guest satisfaction by leading the housekeeping team and inspecting housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when applicable. Work side by side with staff to train and model appropriate guest service standards. Achieve goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction. Conduct routine inspections of housekeeping operations to maintain standards per regulations. Keep all information up to date in Material Safety Data Sheets for proper chemical use procedures. Ensure a clean and safe work environment, following all procedures for guest/team member incidents. Direct staff performance and take corrective action as needed to hold team members accountable. Motivate staff by setting goals, providing ongoing feedback, and recognizing team members. Assist with coaching and development of all team members, ensuring training records are maintained. Analyze quality issues, identify training needs, and ensure implementation to improve results. Attend all department/hotel meetings to ensure proper communication and planning occurs. Advise and implement changes to housekeeping operations as needed.

Requirements

High school diploma or GED preferred. Minimum 1 year housekeeping experience preferred. Detail-oriented with strong communication skills. Ability to problem-solve with team members and guests. Ability to manage multiple priorities in a fast-paced environment. Bilingual ability preferred. Ability to lift, push, pull up to 75 pounds regularly throughout the shift. Significant bending required.

$18 - $18 an hour

Well-Being Benefits

Health Insurance

Dental & Vision Insurance

Short- & Long-Term Disability

Vacation Policy

Personal and Sick Policy

Long Term Planning:

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Team Member Programs:

Our Big 3 Mission Statement Leaders of the Month/Year

Annual Performance Appraisals and Wage Increase Opportunities

Annual Team Member Banquets

Annual Team Member Engagement Survey

Discounted Room Rates for Team Members, Family and Friends

Complimentary Room Stays

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled