Housekeeping Supervisor — Guest Experience Leader

Dolphin Hotel Management; Treasure Island (FL); Presencial; USD 20.000 - 28.000; Jornada completa

Descripción de la vacante

Dolphin Hotel Management is seeking a Housekeeping Supervisor for Bilmar Beach Resort in Treasure Island, FL. This full-time role focuses on guiding the housekeeping team to maintain spotless guest rooms and public areas, inspecting rooms in assigned sections, and supporting the Executive Housekeeper in daily operations.

You will lead by example, respond promptly to guest needs, stock and manage supplies, and uphold our standards of excellence.

Formación

• 2 years hotel housekeeping or similar industry
• Ability to work outdoors in a variety of conditions including cold, heat and rain.

Responsabilidades

• Ensure high standards of customer service and quality for our guests.
• Supervise the cleaning of guest rooms, corridors, guest areas, service areas and linen closets.
• Inspect guest rooms in the morning, after cleaning, and after any deficiencies found on initial inspection.
• Ensure linen closets, carts and cleaning supplies are stocked efficiently and professionally.
• Ensure rollaway beds and cribs are clean and sanitized.
• Assist with cleaning rooms or laundry when needed.
• Report maintenance or safety deficiencies in a timely manner.
• Comply with safety requirements of the job and company policies.
• Respond to guest and co-worker requests within 10 minutes of the call.
• Communicate effectively in person and over the radio.
• Put customers first with a positive attitude.
• Acknowledge guests and co-workers within 15 feet and speak to them within 5 feet.
• Exemplify the Dolphin Hotel Management Standards of Excellence.

Descripción del empleo

Dolphin Hotel Management is seeking a Housekeeping Supervisor for Bilmar Beach Resort in Treasure Island, FL. This full-time role focuses on guiding the housekeeping team to maintain spotless guest rooms and public areas, inspecting rooms in assigned sections, and supporting the Executive Housekeeper in daily operations.

You will lead by example, respond promptly to guest needs, stock and manage supplies, and uphold our standards of excellence.