Front Desk Agent

Dolphinhm; Treasure Island (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Bilmar Beach Resort in Treasure Island, FL is seeking a Front Desk Agent to welcome guests, check them in and out, manage reservations, and respond to inquiries to ensure a smooth stay. Ideal candidates have prior hotel front desk experience, excellent communication, a warm and adaptable demeanor, and the ability to multitask while maintaining professional appearance and service standards.

The role involves standing for extended periods and coordinating with housekeeping and bell staff to ensure

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication skills are essential.
• Outgoing and warm personality with a professional demeanor.
• Ability to solve problems and multitask in a fast-paced environment.

Responsibilities

• Process guest check-ins and check-outs; confirm reservations and issue room keys.
• Handle guest calls, messages, and requests; provide information about local area.

Skills

Excellent communication

Outgoing personality

Problem solving

Multi-tasking

Job description

# Front Desk AgentBilmar Beach Resort - Treasure Island, FL 33706## OverviewSalary Range$15.00 - $16.00 HourlyPosition TypeFull-Time/Part-Time## Description**Front Desk Agent**At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise.**Job Summary**Responsible for welcoming guests, checking them in and out, and addressing any inquiries or concerns during their stay. Manage reservations, handle payments, and ensure a smooth and pleasant experience for all visitors.**Key Responsibilities and Requirements:*** Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.* Process all payment types such as room charges, cash, checks, debit, or credit.* Process all check-outs including resolving any late and disputed charges.* Answer, record, and process all guest calls, messages, requests, questions, or concerns.* Coordinate with Housekeeping to track readiness of rooms for check-in.* Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.* Supply guests with directions and information regarding property and local areas of interest.* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.* Complete designated cashier and closing reports in the computer system.* Balance and drop receipts according to Accounting specifications.* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.* Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.* Speak with others using clear and professional language; answer telephones using appropriate etiquette.* Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.## Qualifications**Qualifications and Physical Requirements:*** Previous hotel and front desk experience preferred* Outgoing and warm personality* Excellent communication skills* The ability to solve problems and multi-task* Stand, sit, or walk for an extended period of time.* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.* Perform other reasonable job duties as requested by Supervisors.