Housekeeping Supervisor: Guest Experience Leader

The Commonwealth; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Paid holidays

Early access to earned wages

Job summary

The Commonwealth is seeking a diligent Housekeeping Supervisor to lead our housekeeping and laundry staff, ensuring high cleanliness standards across guest rooms and public areas. You will recruit, train, and coach team members, fostering a friendly, service-oriented atmosphere.

Responsibilities include inspecting cleaning and servicing, submitting maintenance work orders, enforcing safety procedures, and responding promptly to guest requests.

Qualifications

• Strong attention to detail with a sense of urgency as required.
• Prior experience as a Hotel Housekeeping Supervisor or similar role.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Assist with leadership and direction for housekeeping and laundry staff, ensuring high standards of cleanliness for both the guest rooms and public areas
• Recruit, train, motivate, and coach staff members with a friendly and nurturing style
• Inspect the cleaning and servicing of guestrooms and public areas.
• Submit work orders to maintenance department
• Ensure that operational and safety procedures are followed
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, and friendly manner
• Perform the work of housekeeping and laundry personnel when necessary
• Perform other job related duties as assigned

Skills

Attention to detail

Communication

Organizational skills

Customer service

Job description

The Commonwealth is seeking a diligent Housekeeping Supervisor to lead our housekeeping and laundry staff, ensuring high cleanliness standards across guest rooms and public areas. You will recruit, train, and coach team members, fostering a friendly, service-oriented atmosphere.

Responsibilities include inspecting cleaning and servicing, submitting maintenance work orders, enforcing safety procedures, and responding promptly to guest requests.