Housekeeping Supervisor

your employer; Town of Colonie (NY); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

The hotel is seeking a Housekeeping Supervisor to lead the housekeeping and laundry teams, ensuring safe, cost-effective operations and high guest satisfaction. You will supervise daily cleaning, schedule staff, and coordinate with maintenance to maintain impeccable rooms and public areas.

Ideal candidates will have strong attention to detail, excellent communication and customer service skills, and the ability to manage multiple tasks with a cooperative team mindset.

Qualifikationen

• Requires strong attention to detail.
• Excellent communication, organizational and customer service skills.

Aufgaben

• Supervise daily hotel and laundry cleaning to meet standards.
• Schedule staff according to occupancy forecasts and adjust for changes.
• Plan, assign and oversee housekeeping and laundry activities.
• Assist as needed in housekeeping, laundry or housekeeping-related tasks.
• Inspect cleanliness and operations; supervise special cleaning programs.
• Ensure team has tools and equipment; coordinate with maintenance.
• Manage lost and found and room availability with front desk.
• Maintain records, logs, and inventories; monitor guest feedback for improvements.

Jobbeschreibung

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as a Housekeeping Supervisor where your contributions will make a significant impact on our guests' experiences!

As a leader of the Housekeeping Department you will be responsible for managing the housekeeping and laundry facilities of the hotel in a safe and cost effective manner in order to achieve maximum guest satisfaction and protect the assets of the hotel. To embrace the values of the Company Culture and Guiding Principles.

Responsibilities:

Ensures guest satisfaction by supervising the daily cleaning of hotel and grounds according to operational policies and standards.

Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.

Plan, assign and supervise the daily activities of the housekeeping and laundry staff.

Assumes the role of a housekeeper, laundry person or house person as needed.

Conducts continual inspections to determine hotel’s overall level of cleanliness and condition; performs follow up Schedules and supervises all rotational and special cleaning programs as needed.

Ensures the team has the tools and equipment necessary to carry out the job.

Works in conjunction with maintenance (ex. generating work orders, preventative maintenance).

Manages lost and found.

Coordinates availability of rooms with front of house management.

Keep accurate and current records, logs, parts list, manuals, and reference books.

Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.

Maintain proper inventory levels managing cost per room for supplies and labor; performs a monthly inventory.

Requirements:

Keeps the immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.

Utilizes Management Company resources effectively by communicating on a regular basis.

Requires strong attention to detail.

Ability to communicate to guests and team members verbally or in written form.

Ability to work and interact with associates on every level,

Ability to direct and oversee multiple tasks simultaneously.

Excellent communication, organizational and customer service skills required.

At all times projects a favorable image of the Hotel to the public.

Must have open availability work weekends and holidays.

Physical Requirements:

General Physical Requirements. The following are customary physical efforts required to perform the essential functions of this job with or without accommodation.

Move, transport, put, install, remove, replace, position, place, and transfer.

Move about or to, position self.

Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.

Stand for extended periods of time.

Communicate, converse, discern, convey, discuss.

Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.

Ability to bend, lift, kneel, and be in motion for the full day.

Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.