Housekeeping Supervisor - Flexible Schedule & Guest Care

Marriott's Newport Coast Villas; Newport Beach (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Marriott's Newport Coast Villas seeks a Housekeeping Supervisor to oversee daily cleaning operations and staff performance. You will inspect villas, public areas, and facilities to uphold quality standards and guest satisfaction.

You will generate occupancy reports, resolve discrepancies with Front Desk, and coordinate with Engineering, Front Office, and Laundry to ensure smooth service. A strong focus on training, scheduling, and staff development is required.

Qualifications

• Experience supervising housekeeping staff.
• Strong communication and guest service skills.

Responsibilities

• Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction.
• Inspect villas/rooms, public areas, pool, etc. after cleaning to ensure quality standards.
• Run occupied villa/room reports, verify status, prioritize cleaning, update status of departing rooms.
• Assist housekeeping management in supervising daily activities.
• Act as a liaison to coordinate Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/work boards.
• Communicate issues to next shift.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Skills

Staff supervision

Guest service

Team coordination

Communication

Safety compliance

Training & coaching

Job description

Marriott's Newport Coast Villas seeks a Housekeeping Supervisor to oversee daily cleaning operations and staff performance. You will inspect villas, public areas, and facilities to uphold quality standards and guest satisfaction.

You will generate occupancy reports, resolve discrepancies with Front Desk, and coordinate with Engineering, Front Office, and Laundry to ensure smooth service. A strong focus on training, scheduling, and staff development is required.