Housekeeping Supervisor

Balboa Bay Resort & Club; Newport Beach (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Balboa Bay Resort & Club in Newport Beach, CA is seeking an experienced Housekeeping Supervisor to lead the department, train staff, and ensure top-quality service. The role emphasizes guest satisfaction, safety, and adherence to hotel standards.

The supervisor will coordinate daily schedules, mentor team members, and collaborate with front desk and maintenance to meet guest needs while maintaining proper labor costs. A strong professional demeanor is required.

Qualifications

• One to two years increasingly responsible housekeeping experience in hotel environment required.
• Prior supervisory experience desired.
• Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to monitor labor by anticipating business activity while ensuring staffing and labor cost objectives are met.
• Ability to serve guest needs through verbal interactions with discretion and a professional demeanor.

Responsibilities

• Trains and coaches housekeeping staff in cleaning tasks and daily schedules; conducts new team member training.
• Tours assigned areas to ensure standards and checks productivity in completion of assignments.
• Coordinates cleaning and maintenance schedules with front desk and maintenance; verifies laundry and inventory restocking.
• Resolves guest complaints within scope of authority; notifies supervisor/management of unusual events or alleged theft.
• Notifies management of safety issues and ensures PPE and HazMat compliance per policy.
• Develops work schedules and coordinates staff assignments with Housekeeping management.
• Assists with department services (laundry/housekeeping) as needed; supports team efforts.
• Returns items found in guest rooms/logs information (date, location, item, finder).
• Maintains safety and professional appearance, adheres to training on disposal/handling of sharps.

Skills

Supervisory experience

Leadership

Training/coaching

Guest service

Communication skills

Tools

Hotel computer systems

Job description

Job Details

Job Details: Level: Experienced, Job Location: Balboa Bay Resort - Newport Beach, CA 92663, Position Type: Full Time, Salary Range: $24.29 - $27.29 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Hospitality - Hotel, Position Summary:

Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Builds and supervises teams effectively.

Duties & Responsibilities

Primary Responsibilities/Essential Functions

• Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training.
• Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments.
• Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel. Verifies completion of laundry and inventory restocking.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
• Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions

• Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management.
• Provides input for team member selection and performance reviews.
• Supplements team's efforts by assisting with department services (i.e., laundry and housekeeping) as needed.
• Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Qualifications

• One to two years increasingly responsible housekeeping experience in hotel environment required. Prior supervisory experience desired.
• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
• Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency.
• Requires ability to learn and use computer systems used at the hotel.
• Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, team members, guests, and the public. Must be able to speak, read, write, and understand English to communicate with management, team members and guests. Bilingual Spanish a plus.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
• Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes all required training as scheduled.
• Must maintain a clean appearance and professional demeanor.