Housekeeping Supervisor — Elevate Guest Experiences

Sonesta International Hotels Corporation; Minneapolis (MN); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Holidays

Personal Days

401(k) Retirement Plan

Job summary

Sonesta International Hotels Corporation is seeking a dedicated Housekeeping Supervisor to oversee daily housekeeping operations across guest rooms, public spaces, and back-of-house areas in a fast-paced hotel environment.

Responsibilities include supervising staff, inspecting rooms, ensuring cleanliness standards, and collaborating with Front Office, Engineering, and Laundry to deliver exceptional guest experiences. Previous housekeeping leadership and strong attention to detail are essential.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
• Excellent communication, teamwork, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on cleanliness, presentation, and guest satisfaction.
• Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety guidelines preferred.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Multitasking

Teamwork

Guest service

Job description

Sonesta International Hotels Corporation is seeking a dedicated Housekeeping Supervisor to oversee daily housekeeping operations across guest rooms, public spaces, and back-of-house areas in a fast-paced hotel environment.

Responsibilities include supervising staff, inspecting rooms, ensuring cleanliness standards, and collaborating with Front Office, Engineering, and Laundry to deliver exceptional guest experiences. Previous housekeeping leadership and strong attention to detail are essential.