Housekeeping Supervisor – Dellshire Resort Launch

BENCHMARK; Wisconsin Dells (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health, dental, and vis​

Paid time off and holidays

401(k) with employer match

Associate recognition programs

Exclusive discounts and family perks

Free employee meal daily

Job summary

Dellshire Resort, opening Spring 2026, is part of Pyramid Global Hospitality. You will supervise housekeeping operations, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation.

Join a people‑first culture with opportunities to lead, learn, and grow in a growing luxury property in Wisconsin Dells. The role offers competitive hourly pay and comprehensive benefits, with flexible scheduling to meet business needs.

Qualifications

• High school diploma or equivalent required; coursework or certification in hospitality or operations management preferred.
• Minimum 2 years of housekeeping or hotel operations experience; 1 year in a supervisory or lead role preferred.
• Strong organizational, communication, and leadership skills.
• Knowledge of cleaning procedures, safety standards, and chemical use.
• Proficiency in Microsoft Office and familiarity with property management or housekeeping systems (Opera, HotSOS, or similar).
• Ability to manage multiple priorities and maintain composure in a fast‑paced environment.
• Professional appearance and demeanor with a strong attention to detail.
• Flexibility to work weekends, holidays, and varied shifts based on business needs.

Responsibilities

• Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.
• Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.
• Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.
• Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
• Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.
• Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.
• Assist in managing labor hours and scheduling in accordance with occupancy levels.
• Ensure all housekeeping associates follow safety, sanitation, and chemical handling procedures.
• Address guest concerns or requests promptly and professionally, escalating as needed to management.
• Support deep cleaning projects, special assignments, and quality audits as directed.
• Promote Dellshire Resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
• Complete necessary administrative reports including inspection forms, performance notes, and attendance tracking.

Skills

Supervisory experience

Leadership

Organizational skills

Communication skills

Hospitality operations

Education

High school diploma

Hospitality/operations management coursework

Tools

Opera

HotSOS

Job description

Dellshire Resort, opening Spring 2026, is part of Pyramid Global Hospitality. You will supervise housekeeping operations, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation.

Join a people‑first culture with opportunities to lead, learn, and grow in a growing luxury property in Wisconsin Dells. The role offers competitive hourly pay and comprehensive benefits, with flexible scheduling to meet business needs.