Housekeeping Supervisor

BENCHMARK; Wisconsin Dells (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health, dental, and vis​

Paid time off and holidays

401(k) with employer match

Associate recognition programs

Exclusive discounts and family perks

Free employee meal daily

Job summary

Dellshire Resort, opening Spring 2026, is part of Pyramid Global Hospitality. You will supervise housekeeping operations, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation.

Join a people‑first culture with opportunities to lead, learn, and grow in a growing luxury property in Wisconsin Dells. The role offers competitive hourly pay and comprehensive benefits, with flexible scheduling to meet business needs.

Qualifications

• High school diploma or equivalent required; coursework or certification in hospitality or operations management preferred.
• Minimum 2 years of housekeeping or hotel operations experience; 1 year in a supervisory or lead role preferred.
• Strong organizational, communication, and leadership skills.
• Knowledge of cleaning procedures, safety standards, and chemical use.
• Proficiency in Microsoft Office and familiarity with property management or housekeeping systems (Opera, HotSOS, or similar).
• Ability to manage multiple priorities and maintain composure in a fast‑paced environment.
• Professional appearance and demeanor with a strong attention to detail.
• Flexibility to work weekends, holidays, and varied shifts based on business needs.

Responsibilities

• Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.
• Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.
• Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.
• Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
• Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.
• Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.
• Assist in managing labor hours and scheduling in accordance with occupancy levels.
• Ensure all housekeeping associates follow safety, sanitation, and chemical handling procedures.
• Address guest concerns or requests promptly and professionally, escalating as needed to management.
• Support deep cleaning projects, special assignments, and quality audits as directed.
• Promote Dellshire Resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
• Complete necessary administrative reports including inspection forms, performance notes, and attendance tracking.

Skills

Supervisory experience

Leadership

Organizational skills

Communication skills

Hospitality operations

Education

High school diploma

Hospitality/operations management coursework

Tools

Opera

HotSOS

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to The Dellshire, a distinctive pre‑build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four‑star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people‑first culture that values collaboration, growth, and exceptional service.

What you will have an opportunity to do:

Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort – a world‑class, medieval‑inspired destination where technology meets timeless adventure – you’ll join a team dedicated to awakening imagination, wonder, and connection.

Why You’ll Love Dellshire

• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.
• Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.
• Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.
• Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
• Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.
• Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.
• Assist in managing labor hours and scheduling in accordance with occupancy levels.
• Ensure all housekeeping associates follow safety, sanitation, and chemical handling procedures.
• Address guest concerns or requests promptly and professionally, escalating as needed to management.
• Support deep cleaning projects, special assignments, and quality audits as directed.
• Promote Dellshire Resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
• Complete necessary administrative reports including inspection forms, performance notes, and attendance tracking.

What are we looking for?

• High school diploma or equivalent required; coursework or certification in hospitality or operations management preferred.
• Minimum 2 years of housekeeping or hotel operations experience; 1 year in a supervisory or lead role preferred.
• Strong organizational, communication, and leadership skills.
• Knowledge of cleaning procedures, safety standards, and chemical use.
• Proficiency in Microsoft Office and familiarity with property management or housekeeping systems (Opera, HotSOS, or similar).
• Ability to manage multiple priorities and maintain composure in a fast‑paced environment.
• Professional appearance and demeanor with a strong attention to detail.
• Flexibility to work weekends, holidays, and varied shifts based on business needs.
• Other duties as assigned by Manager.

Join us in creating something extraordinary.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.

Compensation: $18 - $18

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.