Housekeeping Supervisor

DoubleTree Hotel Augusta; Westwood (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Supportive team environment

Job summary

DoubleTree Hotel Augusta is seeking a dependable Housekeeping Supervisor to oversee daily operations and uphold the highest standards of cleanliness and guest satisfaction. You will supervise housekeeping staff, assign room duties, and inspect guest rooms and public areas to ensure quality and efficiency.

The role requires strong leadership and communication skills, attention to detail, and the ability to work flexible schedules, including weekends and holidays.

Qualifications

• Experience supervising housekeeping or hotel staff is preferred.
• Strong leadership, organizational, and communication skills are required.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Open and close the Housekeeping Department in the absence of the Executive Housekeeper, including assigning room boards, distributing keys, and completing all opening/closing procedures.
• Answer incoming Housekeeping calls promptly and professionally, addressing guest requests and concerns in a timely manner.
• Monitor supply inventory, maintain par levels, and submit orders as needed.
• Maintain an accurate lost-and-found log and inventory of missing items; coordinate shipment of claimed items.
• Report equipment issues and repairs to the appropriate supervisor and maintain equipment in good working condition.
• Protect the safety, security, and well-being of guests and associates while providing courteous, professional service.

Skills

Leadership

Operations management

Communication

Attention to detail

Guest service

Job description

Description

We are seeking a dependable, detail-oriented Housekeeping Supervisor to oversee daily housekeeping operations and ensure our hotel maintains the highest standards of cleanliness, guest satisfaction, and service. Responsibilities include supervising housekeeping associates, assigning room duties, inspecting guest rooms and public areas, managing inventory and supplies, addressing guest concerns, and ensuring compliance with hotel policies and procedures.

Qualifications

• Previous housekeeping or hotel supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work in a fast-paced environment and lead a team effectively.
• Must be able to communicate professionally with guests and associates.

Requirements

• Open and close the Housekeeping Department in the absence of the Executive Housekeeper, including assigning room boards, distributing keys, and completing all required opening and closing procedures.
• Answer incoming Housekeeping calls promptly and professionally, ensuring guest requests and concerns are addressed in a timely manner.
• Monitor supply inventory, maintain established par levels, and submit orders as needed.
• Maintain an accurate lost-and-found log and inventory of missing items. Coordinate the shipment or mailing of claimed items to guests.
• Report equipment issues and items requiring repair to the appropriate supervisor and maintain equipment in good working condition.
• Protect the safety, security, and well-being of guests and associates while providing courteous and professional service.

Why Work With Us?

• Competitive pay and benefits.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.

StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.