Housekeeping Supervisor

High Hampton Inn, LLC; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

High Hampton Inn, LLC in Cashiers, NC is seeking a Housekeeping Supervisor for the PM shift (5:00 pm – 11:00 pm). You will lead daily operations, run reports, and coordinate housekeeping activities to maintain 5-star cleanliness standards for guest rooms and public areas.

The role requires hospitality experience or equivalent, a high school diploma, and basic computer skills (Outlook, Word, Excel). You must be able to stand long hours and work weekends/holidays.

Qualifications

• Hospitality experience or equivalent preferred.
• Basic computer knowledge; familiarity with Microsoft Office.

Responsibilities

• Run day-to-day reports for the team and clarify reports as needed.
• Hold lineups with the team covering occupied, arrival, departure rooms, turnovers and turndowns.
• Coordinate in-room guest requests and review in-house groups' needs.
• Inspect common areas daily and ensure rooms are cleaned to standard.
• Oversee make-ups, turnovers and turndowns and perform final inspections.
• Load stocker cart with daily supplies and assist with room check-outs or turndowns.
• Assist with quarterly inventories and write mid-year/end-of-year reviews.
• Work holidays and weekends; comply with company policies and attendance requirements.

Skills

Guest communication

Leadership

Team coordination

Customer service

Scheduling

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 82 White Owl Lane Cashiers, NC 28717 The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups, turn-downs, and cleaned rooms to make sure that the standards have been met.

Pay Range: $19.00–$23.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

This Housekeeping Supervisor position is for our PM shift, 5:00 pm - 11:00 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run the day-to-day reports for the team and be able to clarify reports, as needed
• Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in’s / turnovers
• Coordinate in-room guest requests
• Review groups currently in house and their agenda to ensure all needs are met
• Inspecting common areas on a daily basis
• Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned
• Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers
• Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team
• Assist with quarterly inventories as necessary
• Write and disseminate all Mid-Year and End of Year reviews to all team members
• Working all holidays and weekends as scheduled
• Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members, Managers, and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• Follow up on team member status of rooms/ assignments
• Guide housekeepers to maintain 5-star standards for all rooms
• Be a positive motivator to the team
• Coach and counsel team members as necessary, including written documentation if applicable
• Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed
• Ensure Housekeepers understand their room assignments, and rooms are completed promptly
• Ensure efficiency by coordinating housekeeper's schedules based on needs
• Work closely with the front desk on arrivals and changes Basic understanding of labor numbers
• Must be available to work both AM and PM shifts

EDUCATION and/or EXPERIENCE

Hospitality experience or equivalent preferred

High School diploma or equivalent

COMPUTER SKILLS

Basic computer knowledge

Must have a working understanding of Microsoft Outlook, Word and Excel

LANGUAGE SKILLS

Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

Basic knowledge and understanding of math

REASONING ABILITY

Must be able to understand scheduling, purchasing, inventory, and stock

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

Must be able to stand for long periods

Must be able to lift up to 50 lbs.

Must be able to work outdoors in all weather conditions

Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

General Office

Working in guest rooms and common areas of the property

May occasionally be asked to go outside in all weather conditions

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing and other water-related activities and top-notch high-country cuisine. From ensuring our guests have a memorable stay to providing renowned cuisine, High Hampton provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

BENEFITS

• travel perks and property benefits
• tuition reimbursement
• paid time off with additional paid holidays
• health insurance
• flexible spending accounts
• 401k match with profit share
• training and education

High Hampton is an Equal Opportunity Employer.