Housekeeping Supervisor

Pelham NOLA; Town of Pelham (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Pelham NOLA is seeking a Housekeeping Supervisor to oversee daily operations and ensure room cleanliness in line with brand standards. You will supervise Room Attendants, House Attendants, and Laundry Attendants, while supporting training and inspections.

The role requires a high school diploma and at least 1 year of housekeeping experience, with supervisory experience favored. Ability to manage schedules, uphold safety guidelines, and maintain quality is essential.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 1 year housekeeping experience in a hotel environment; supervisory/lead experience preferred.

Responsibilities

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.

Skills

Attention to detail

Leadership

Communication

Time management

Training

Safety procedures

Education

High school diploma

Tools

HotSOS

OnQ

Opera

Job description

65 rooms Amenities: lobby concessions counter, on-site bar and restaurant, valet parking, laundry service. With a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, this downtown property blends historic elegance with modern comforts. Eye-catching art, marble finishes, and deco-inspired details create a distinctive environment, while guest rooms offer a mix of manor house character and contemporary amenities. Ideal for hospitality professionals, the hotel provides an engaging setting where creativity, personalized service, and memorable guest experiences are at the heart of operations. The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

JOB DESCRIPTION

Job Title: Housekeeping Supervisor

Departments: Housekeeping Supervision

Supervision Exercised: Room Attendants, House Attendants, Laundry Attendants

Supervision Received: Housekeeping Manager/ Executive Housekeeper / General Manager

MINIMUM REQUIREMENTS

Education: High school diploma or equivalent required. Hospitality coursework or certification preferred.

Experience: Minimum 1 year of housekeeping experience in a hotel environment. Prior supervisory or lead experience preferred. Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.

Skills & Knowledge

• Strong attention to detail and quality standards.
• Excellent communication, leadership, and problem-solving skills.
• Ability to train, coach, and motivate team members.
• Strong organizational and time management abilities.
• Knowledge of cleaning procedures, safety protocols, and chemical handling.
• Ability to lift, push, and pull up to 50-75 lbs.
• Flexibility to work various shifts, including weekends and holidays.

Job Duties & Responsibilities

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.
• Uphold all safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.