Housekeeping Supervisor

Pelham NOLA; Storyville (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pelham NOLA in New Orleans seeks a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. You will train staff, conduct inspections, and manage supplies while maintaining high guest satisfaction.

Ideal candidates bring 1+ year of hotel housekeeping supervisory experience, strong leadership, and a keen eye for detail. This on-site role supports scheduling and safety compliance in a historic downtown property.

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• Experience in hotel housekeeping with supervisory or lead experience desired.
• Familiarity with housekeeping software or PMS systems is a plus.

Responsibilities

• Supervise housekeeping staff during daily operations.
• Inspect guest rooms, corridors, and public areas for cleanliness and brand standards.
• Assist in training new staff on cleaning procedures and safety guidelines.
• Ensure supply rooms and carts are clean, stocked, and organized.
• Address guest requests and resolve issues promptly.
• Monitor productivity and assist with scheduling and labor management.

Skills

Attention to detail

Communication

Leadership

Coaching and training

Organization and time management

Safety and cleaning procedures

Education

High school diploma or equivalent

Hospitality coursework or certification

Tools

HotSOS

OnQ

Opera

Job description

65 roomsAmenities: lobby concessions counter, on-site bar and restaurant, valet parking, laundry service.With a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, this downtown property blends historic elegance with modern comforts. Eye-catching art, marble finishes, and deco-inspired details create a distinctive environment, while guest rooms offer a mix of manor house character and contemporary amenities. Ideal for hospitality professionals, the hotel provides an engaging setting where creativity, personalized service, and memorable guest experiences are at the heart of operations.The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.JOB DESCRIPTIONJob Title: Housekeeping SupervisorDepartments: HousekeepingSupervision Exercised: Room Attendants, House Attendants, Laundry AttendantsSupervision Received: Housekeeping Manager/ Executive Housekeeper / General ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent required.Hospitality coursework or certification preferred.ExperienceMinimum 1 year of housekeeping experience in a hotel environment.Prior supervisory or lead experience preferred.Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.Skills & KnowledgeStrong attention to detail and quality standards.Excellent communication, leadership, and problem-solving skills.Ability to train, coach, and motivate team members.Strong organizational and time management abilities.Knowledge of cleaning procedures, safety protocols, and chemical handling.Ability to lift, push, and pull up to 50–75 lbs.Flexibility to work various shifts, including weekends and holidays.Job Duties & ResponsibilitiesSupervise and support housekeeping staff during daily operations.Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.Assist with training new employees on cleaning procedures and safety guidelines.Ensure carts, closets, and supply rooms are clean, stocked, and organized.Address guest requests and resolve issues professionally and promptly.Report maintenance concerns and ensure timely follow-up.Monitor productivity and assist with scheduling and labor management.Maintain accurate records of inspections, assignments, and supply usage.Uphold all safety, sanitation, and company policies.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.