Housekeeping Supervisor

The Westin Edina Galleria; Edina (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott hotel travel discounts

Complimentary English classes

Job summary

The Westin Edina Galleria is seeking a Housekeeping Supervisor to support and quality control housekeeping operations, train associates, and uphold hotel standards, inspecting guest rooms and public spaces. You will lead by example and help ensure VIP rooms receive proper amenities while maintaining safety and OSHA-compliant chemical use.

You will collaborate with other departments, resolve guest issues, and maintain a clean, welcoming environment for all guests.

Qualifications

• Previous housekeeping experience or equivalent training is required.
• Good reading, writing, and oral proficiency in English is required.
• Ability to lift and carry up to 40 pounds and stand/walk for extended periods is required.

Responsibilities

• Train housekeeping associates in professional knowledge and skills.
• Inspect guest rooms to ensure housekeeping standards are achieved.
• Ensure VIP rooms have appropriate amenities and services.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain cleanliness in public areas and guest corridors.

Skills

English proficiency

Attention to detail

Teamwork

Problem solving

Job description

BENEFITSMedicalDentalVisionPet InsuranceEmployer paid Life/LTDFully vested 401kEmployee Assistance ProgramPTOHoliday Pay (Hourly)Recognition ProgramVolunteer InitiativesMarriott Hotel Travel DiscountsComplimentary English ClassesPOSITION OVERVIEWThe Housekeeping Supervisor provides support and quality control to all housekeeping associates. They are responsible to ensure all housekeeping standards are maintained by inspecting guest rooms, evaluating the physical condition of hotel spaces, and assisting to keep public areas clean. They provide associate trainings and work alongside the team to provide memorable stays for the hotel guests.DUTIES AND RESPONSIBILITIESTrain housekeeping associates in professional knowledge and skills according to the departmental standards.Inspect guest rooms to ensure housekeeping standards are achieved.Ensure VIP rooms are provided with appropriate amenities and services.Ability to perform all duties and responsibilities of housepersons, room attendants, and public area attendants.Resolve any problems in their assigned area.Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.Maintain positive guest and resident relations at all times.Collaborate with all departments and communicate through GXP.Resolve guest complaints to ensure guest satisfaction.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Provide support to clean and replenish guest bedroom and bathroom areas according to hotel standards, as needed.Complete accurately, and in a timely manner, any assigned work.Maintain cleanliness levels in public areas of the hotel including guest hallways and housekeeping closets.Report any defects to the corresponding areas responsible.Use all chemicals in accordance with OSHA regulations and hotel requirements.Maintain complete knowledge of equipment and use only as intended.Maintain a professional and personable appearance at all times, according to hotel standards.Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.All other duties as requested.QUALIFICATIONSPrevious housekeeping experience or equivalent training required.Good reading, writing, and oral proficiency in the English language.Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.Ability to work effectively with co-workers as part of a team and with minimal supervision.Flexibility to work a varied schedule, which may include weekends and holidays.Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.Ability to stand and walk for entire shift.Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.