Vacation Rentals: Housekeeping & Inspections Lead

Smoky Mountain Hospitality Group; Sevierville (TN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Vision insurance

Wellness resources

Job summary

Smoky Mountain Hospitality Group in the Smoky Mountains seeks an experienced Housekeeping Supervisor to oversee cleaning, laundry, inspections, and turnover for luxury vacation rentals. You’ll lead a hands-on, detail-oriented team and use data to improve efficiency while preserving guest satisfaction.

In this role you’ll recruit and manage cleaners and inspectors, monitor budgets and metrics, standardize procedures, and coordinate with maintenance and guest services.

Qualifications

• Previous housekeeping management experience required.
• Strong network of local cleaners and knowledge of Smoky Mountains rentals.
• Excellent organizational, leadership, and communication skills.
• Experience managing budgets and tracking performance metrics.
• Ability to respond to urgent issues outside business hours.
• Willingness to work hands-on in the field and perform inspections.
• Laundry management experience preferred.

Responsibilities

• Oversee cleaning, laundry, inspections, and scheduling to ensure properties are guest-ready on time.
• Recruit, coordinate, and manage cleaners, inspectors, and laundry staff while maintaining a network of local cleaners.
• Conduct on-site inspections and maintain high cleanliness standards.
• Track and analyze housekeeping metrics, guest satisfaction, productivity, and costs to drive improvements.
• Manage housekeeping expenses, labor costs, and supplies while keeping quality.
• Develop and standardize cleaning procedures, inspection checklists, and workflows.
• Coordinate with maintenance and guest services to resolve urgent issues, including after-hours calls.

Job description

Smoky Mountain Hospitality Group in the Smoky Mountains seeks an experienced Housekeeping Supervisor to oversee cleaning, laundry, inspections, and turnover for luxury vacation rentals. You’ll lead a hands-on, detail-oriented team and use data to improve efficiency while preserving guest satisfaction.

In this role you’ll recruit and manage cleaners and inspectors, monitor budgets and metrics, standardize procedures, and coordinate with maintenance and guest services.