HOUSEKEEPING SUPERVISOR

Caesars Entertainment; Pompano Beach (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Caesars Entertainment, Inc. is seeking a Housekeeping Shift Supervisor to oversee daily housekeeping operations within the casino and public areas. You will manage scheduling, ensure cleanliness standards, and promote a family-style service attitude across team members.

Responsibilities include staff development, budget awareness, safety compliance, and addressing guest concerns while maintaining high guest satisfaction. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Must be proficient in English verbal and written communication.
• Two to five years janitorial or housekeeping experience in a public facility.
• 21 years of age or older and able to obtain a 1055 gaming license.

Responsibilities

• Develops and manages the scheduling of housekeeping work assignments and oversee the completion of the assignments.
• Ensure safety and security of employees and customers; reduce and control loss time injuries.
• Review staffing levels to maintain budgeted level of employment and delegate duties.
• Staff development including interviews, hires and evaluations; maintain employee files.
• Review department’s financial data and operational performance.
• Operate cleaning equipment according to OSHA standards and chemical safety guidelines.
• Handle guest complaints with discretion to preserve positive guest relationships.
• Work a flexible schedule including late nights, weekends and holidays.

Skills

Proficient in English

Education

2-year degree in related fields or equivalent

Tools

Cleaning equipment operation

Job description

Job Description

Responsible for the successful operation of the housekeeping shift. Ensuring that high standards of cleanliness of all areas of the casino and public areas are met. Promote Family Style Service through actions and positive attitude.

Responsibilities

• Develops and manages the scheduling of housekeeping work assignments and oversee the completion of the assignments.
• Ensure the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Development of staff, interviews, hires, and evaluates. Maintain employee files.
• Review department’s financial data.
• Knowledge of applicable OSHA standards for safety, chemicals and blood borne pathogen and operation of cleaning equipment.
• Review housekeeping activities with Executive Housekeeper.
• Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Two to five years janitorial or housekeeping experience in a public facility with a 2-year degree in related fields or equivalent work experience.

Additional Requirements

• Ability to push and pull up to 100 pounds
• Ability to lift and carry objects up to 50 pounds, and up to 100 pounds with assistance.
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

About The Team

• Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand.
• Creating and updating recurring product performance models and reports
• Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis.
• Assisting with ad hoc analyses