Housekeeping Supervisor

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Housekeeping Supervisor to lead a dynamic team. In this pivotal role, you will ensure the highest standards of cleanliness and guest satisfaction while supervising the housekeeping staff. Your responsibilities will include resolving guest complaints, inspecting rooms, and coordinating staff activities to maintain a well-organized environment. Join a company that values its employees and offers competitive wages, flexible scheduling, and a supportive work atmosphere. If you have a passion for hospitality and a keen eye for detail, this opportunity is perfect for you.

Benefits

Flexible Scheduling

Competitive Wages

Employee Discounts

Qualifications

• Supervisory experience in housekeeping or related field.
• Ability to resolve guest complaints effectively.

Responsibilities

• Supervise housekeeping staff and coordinate their activities.
• Inspect rooms cleaned by staff and ensure compliance with standards.
• Maintain cleanliness and organization of assigned work areas.

Skills

Guest Satisfaction

Team Coordination

Supervisory Skills

Attention to Detail

Education

High School Graduate or GED

Job description

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Homewood Suites is seeking a Housekeeping Room Inspector to join the team. We offer great benefits, competitive wages, and flexible scheduling.

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in the hotel.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge at all times of: verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff, maintaining accurate records and ensuring security.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets and assign personnel to rectify deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness, and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklists, and relay deficiencies for correction.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant and DND rooms, verify status, and update as needed.
• Follow up on dirty sheets in assigned rooms to ensure bed sheets are changed.
• Counsel Room Attendants on discrepancies.
• Inspect public areas, bathrooms, fitness center, pool, offices, and service areas after cleaning, using checklists, and address deficiencies.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk; contact Engineering for urgent repairs.
• Conduct staff training and provide performance feedback to the manager.
• Report disciplinary issues and document pertinent information in the department logbook.
• Complete all paperwork and closing duties before leaving, review assignments, and check P.M. reports for accuracy.
• Complete night counts following departmental standards.

Education And Experience

• High School Graduate or GED.
• Six months to one year of related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality