Housekeeping Supervisor

Highgate; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality management is seeking a Housekeeping Supervisor to oversee housekeeping functions and ensure high standards of cleanliness. This role involves inspecting staff work, assigning duties, and maintaining guest satisfaction. With a focus on team leadership and effective communication, the ideal candidate will contribute to the smooth operation of the hotel. Join a dynamic team dedicated to excellence in service and hospitality, where your leadership will make a significant impact in creating memorable guest experiences.

Qualifications

• 2-3 years of progressive hotel or related experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Inspect Room Attendant’s work daily to ensure standards.
• Assign daily duties to staff and assist in training.
• Aim to achieve guest satisfaction through cleanliness.

Skills

Supervisory Skills

Effective Communication

Customer Service

Education

High School Diploma

College Coursework

Job description

Join to apply for the Housekeeping Supervisor role at Highgate.

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in asset value and generates over $5B in revenue. Highgate provides guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance and asset value. The company’s executive team comprises experienced hotel management leaders, and it maintains offices in London, New York, Dallas, and Seattle.

Compensation: Yearly

Location: Country Inn & Suites Orlando, 5440 Forbes Place, Orlando, FL 32812

Overview: The Housekeeping Supervisor manages housekeeping functions in assigned sections and covers all Housekeeping Manager duties in their absence.

Responsibilities:

1. Inspect Room Attendant’s work daily to ensure standards and productivity.
2. In the absence of the Housekeeping Manager or Assistant, inspect VIP rooms and report their status.
3. Oversee the closing of floors, ensuring carts are clean and stocked.
4. Complete and submit daily assignment records on time.
5. Maintain key control and handle Lost and Found items per standards.
6. Monitor cleanliness of carts, linen closets, stairways, and landings.
7. Assign daily duties to staff.
8. Carry a pager/radio for communication throughout the shift.
9. Report progress on out-of-order rooms to the Guest Services Manager.
10. Initiate and follow up on repair work orders.
11. Assist in training staff.
12. May need to clean rooms as needed.
13. Ensure biannual cleaning projects are completed.
14. Aim to achieve guest satisfaction.

Qualifications:

1. High School diploma or equivalent; college coursework helpful.
2. 2-3 years of progressive hotel or related experience preferred.
3. Previous supervisory experience preferred.
4. Ability to stand throughout the shift.
5. Effective verbal and written communication skills, friendly and courteous demeanor.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Manufacturing
• Industry: Hospitality