Housekeeping Supervisor

mcrhotels.com; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel management company seeks a Housekeeping Supervisor to ensure cleanliness and guest satisfaction. The role involves managing cleaning operations, overseeing the housekeeping team, and maintaining quality standards. Ideal candidates will have hospitality experience and strong communication skills, with a flexible schedule to accommodate various shifts.

Qualifications

• Experience in hospitality or related field preferred; supervisory experience is a plus.
• Must be 18 or older, flexible schedule including nights, weekends, and holidays.
• Ability to perform physical tasks, including lifting up to 25 pounds.

Responsibilities

• Manage cleaning operations, including rooms, public areas, and laundry.
• Oversee housekeeping team and conduct daily meetings.
• Inspect rooms and public spaces for quality.

Skills

Communication

Conflict Resolution

Teamwork

Positive Attitude

Job description

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Section One: MCR Universal Role Standards

Executive Summary: CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Use guest names whenever possible to ensure they feel properly welcomed.
• Guest Satisfaction: Work together to contribute to great guest satisfaction scores.
• Handling Challenges: Manage challenging guest situations with hospitality and urgency.
• Knowledge & Technology: Have strong knowledge of hotel features and amenities, and understand relevant technology.
• Communication & Etiquette: Answer calls with friendly service using the approved greeting.
• Cleanliness & Organization: Keep workspaces clean and well-organized, pitch in to clean guest rooms and public spaces as needed, always greet guests happily while cleaning.
• Quality Control: Complete checklists accurately, submit timely shift handover reports, wear a clean uniform, and maintain a professional appearance.
• Teamwork & Collaboration: Communicate clearly, be willing to go beyond traditional roles, and work together to create a welcoming environment.

Section Two: Housekeeping Supervisor Responsibilities

The Housekeeping Supervisor manages cleaning operations, including rooms, public areas, and laundry. In absence of the Executive Housekeeper, they assume managerial duties and may need to perform cleaning tasks themselves.

• Manage guest requests and VIPs
• Oversee housekeeping team and conduct daily meetings
• Inspect rooms and public spaces for quality
• Maintain organization and cleanliness of storage and laundry areas
• Perform pre-cleaning duties and deep cleaning as needed
• Manage supplies, inventory, and maintenance requests
• Ensure compliance with safety and security policies
• Monitor room status reports and manage lost & found procedures

Section Three: Success Metrics

• Guest satisfaction scores and reviews
• Management performance ratings
• Quality inspections and cleanliness audits
• Teamwork and collaboration evaluations

Section Four: Qualifications & Requirements

• Experience in hospitality or related field preferred; supervisory experience is a plus.
• Positive attitude, willingness to learn, follow guidelines, and handle high-pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests and provide excellent service.
• Must be 18 or older, flexible schedule including nights, weekends, and holidays.
• Ability to perform physical tasks, including lifting up to 25 pounds and standing for long periods.

Additional Information

This job description outlines essential duties and is not exhaustive. Reasonable accommodations will be provided for disabilities. The role is at-will employment, and duties may change as needed.