Housekeeping Supervisor

MCR Hotels; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Supervisor in Milwaukee to ensure cleanliness and guest satisfaction. The role involves managing housekeeping operations, overseeing staff, and maintaining high standards of service and cleanliness. Ideal candidates will have hospitality experience, a positive attitude, and strong communication skills.

Qualifications

• Experience in hospitality or related field preferred.
• Supervisory experience a plus.
• Must be 18+ years old.

Responsibilities

• Manage housekeeping operations including rooms and public areas.
• Conduct daily briefings and oversee housekeeping team.
• Ensure quality and cleanliness of rooms and public spaces.

Skills

Effective listening

Conflict resolution

Communication skills

Positive attitude

Ability to follow guidelines

Job description

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Section One: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests' names whenever possible to ensure they feel properly welcomed.
• Guest Satisfaction: All team members work together to contribute to high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Strong knowledge of all features and amenities of the hotel.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service using the approved greeting.
• Spotless Cleanliness: Maintain clean, organized workspaces both front and back of house.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed, greeting guests cheerfully.
• Product Consistency & Quality: Complete checklists accurately and timely; ensure proper shift handovers.
• Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile.
• Communication: Maintain clear, honest, and professional communication.
• Can Do Attitude: Willingness to go beyond traditional roles to meet guest and business needs.
• Collaboration: Work together to create a welcoming environment and a positive workplace.

Section Two: Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and managing efficient operations of the hotel, including rooms, public areas, and laundry. In the absence of the Executive Housekeeper, they assume managerial duties and may need to clean guest rooms and public spaces.

Other Duties

• Manage Guest Request Log: Review daily and address issues proactively.
• VIP Management: Monitor VIP guests and special requests.
• Oversee Housekeeping Team: Conduct daily briefings in absence of the Executive Housekeeper.
• Room Inspection: Ensure quality and cleanliness of rooms and public spaces.
• Storage Rooms: Keep all storage and mechanical rooms organized and clean.
• Pre-Cleaning Duties: Stock supplies and prepare housekeeping carts.
• Trash and Linen: Remove and replace as needed.
• Deep Cleaning: Conduct as necessary with maintenance support.
• Meetings: Hold daily team meetings.
• Supply Management: Order and maintain stock of supplies.
• Inventory: Conduct regular inventory checks.
• Maintenance Requests: Monitor and follow up on work orders.
• Room Status: Balance and resolve discrepancies nightly.
• Lost and Found: Maintain policies and procedures.
• Chemical Safety: Ensure proper use of hazardous chemicals per OSHA standards.
• Key Control: Maintain secure key system.

Section Three: Success Metrics

• Guest Satisfaction Scores and Return Intent
• Management Performance Ratings
• Guest Ratings and Reviews
• GM/AGM Spot Checks and Leadership Walkthroughs
• Checklist Tracking and Guest Ratings
• Teamwork Ratings

Section Four: Qualifications & Requirements

• Experience in hospitality or related field preferred; supervisory experience a plus.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18+ years old.
• Willing to work varied hours including nights, weekends, and holidays.
• Punctuality: Arrive and leave on time, work breaks as scheduled.
• Notify supervisor when calling out.

Physical Demands & Environment

Must be able to stand for long periods, operate equipment, lift up to 25 pounds, and inspect details visually.

Note: Employees must perform duties satisfactorily and accommodations will be made for disabilities unless undue hardship occurs. The job description is not exhaustive and may change.