Housekeeping Supervisor

Mondrian South Beach; Miami Beach (FL); On-site; USD 52,000 - 62,000; Full time

Job summary

Mondrian South Beach is seeking a Housekeeping Supervisor to lead the guest room and public area cleaning program at our luxury hotel. You will oversee daily operations, coach staff, and ensure adherence to safety, hygiene, and service standards to delight guests.

This role requires strong leadership, scheduling, inventory control, and training skills, with a focus on efficiency, quality checks, and collaboration with other departments to support exceptional guest experiences.

Qualifications

• High school diploma or equivalent.
• Previous housekeeping or custodial experience, preferably in a supervisory role.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Strong organizational and time management skills.
• Effective communication with team members and guests.

Responsibilities

• Supervise and coordinate daily activities of housekeeping staff to ensure timely and thorough cleaning of guest rooms and public areas.
• Conduct regular inspections to maintain high standards of cleanliness and adherence to safety and sanitation guidelines.
• Train, mentor, and evaluate housekeeping team members to promote professional development and improve service quality.
• Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels.
• Prepare work schedules, assign tasks, and monitor attendance to optimize workforce efficiency and coverage.
• Address guest requests and resolve complaints promptly to ensure customer satisfaction.
• Collaborate with other departments to support overall hotel operations and guest services.

Skills

Leadership

Communication

Organizational skills

Time management

Staff training

Problem solving

Education

High school diploma

Hospitality management certification

Hotel/resort experience

Inventory scheduling software knowledge

Tools

Scheduling software

Inventory software

Cleaning equipment

Job description

The Housekeeping Supervisor plays a critical role in ensuring the cleanliness, orderliness, and overall presentation of guest rooms and public areas within accommodation facilities. This position is responsible for leading and coordinating the housekeeping team to maintain high standards of hygiene and guest satisfaction. The supervisor oversees daily operations, inspects work quality, and implements efficient cleaning procedures to meet organizational policies and health regulations. They also manage inventory, schedule staff shifts, and provide training to enhance team performance and service quality. Ultimately, the Housekeeping Supervisor contributes to creating a welcoming and comfortable environment that positively impacts guest experiences and supports the establishment’s reputation.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in housekeeping or custodial services, preferably in a supervisory role.
• Basic knowledge of cleaning chemicals, equipment, and safety procedures.
• Strong organizational and time management skills.
• Ability to communicate effectively with team members and guests.

Preferred Qualifications:

• Certification in hospitality management or related field.
• Experience working in a hotel, resort, or similar accommodation environment.
• Familiarity with inventory management and scheduling software.
• Leadership training or supervisory development courses.
• Knowledge of OSHA regulations and hospitality industry standards.

Responsibilities:

• Supervise and coordinate daily activities of housekeeping staff to ensure timely and thorough cleaning of guest rooms and public areas.
• Conduct regular inspections to maintain high standards of cleanliness and adherence to safety and sanitation guidelines.
• Train, mentor, and evaluate housekeeping team members to promote professional development and improve service quality.
• Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels.
• Prepare work schedules, assign tasks, and monitor attendance to optimize workforce efficiency and coverage.
• Address guest requests and resolve complaints promptly to ensure customer satisfaction.
• Collaborate with other departments to support overall hotel operations and guest services.

Skills:

The Housekeeping Supervisor utilizes strong leadership and communication skills daily to guide and motivate the housekeeping team, ensuring tasks are completed efficiently and to high standards. Organizational skills are essential for managing schedules, inventory, and workflow to maintain smooth operations. Problem-solving abilities help address guest concerns and operational challenges promptly and effectively. Knowledge of cleaning techniques and safety protocols ensures compliance with health regulations and promotes a safe working environment. Additionally, proficiency with scheduling and inventory software enhances accuracy and efficiency in managing resources and staff assignments.