Housekeeping Supervisor

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Abbey Resort on Geneva Lake seeks a qualified Housekeeping Supervisor to oversee room attendants and housemen, ensuring high cleanliness standards and guest satisfaction.

This role requires leadership, training abilities, bilingual English/Spanish, and the ability to work at least 40 hours per week; responsibilities include inspecting rooms, directing staff, updating room statuses, and delivering outstanding service.

Qualifications

• Bi-lingual (English & Spanish) required.
• Ability to train staff in cleaning procedures and equipment handling.
• Strong organizational skills and attention to detail.
• Must communicate effectively with guests and team members.
• Knowledge of custodial service operations beneficial.

Responsibilities

• Oversee performance and cleaning standards of assigned housekeepers.
• Inspect all guest rooms with fellow Supervisors.
• Assist and supervise staff and prioritize work.
• Train employees and update room statuses in the hotel system.
• Ensure care and cleanliness of all areas of responsibility.

Skills

Bilingual English/Spanish

Staff training

Organizational skills

Customer service

Attention to detail

Job description

JOB SUMMARY:

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION:

The purpose of the Housekeeping Supervisor is to supervise, direct, assist and assure the completion of housekeeping tasks assigned to Room Attendants and Housemen in guest rooms and corridors to maintain Benchmark’s high standards of cleanliness and customer service.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Must be knowledgeable and familiar with all aspects of custodial service.
• Neat, pleasant personality.
• Ability to train staff in methods and procedures of handling equipment and cleaning products.
• Must be bi-lingual (English & Spanish).
• Good organizational skills and detail oriented.
• Must be able to learn basic computer functions for Room Statuses.

ESSENTIAL FUNCTIONS:

• Oversee the performance and cleaning standards of assigned housekeepers.
• Inspect all Guest Rooms with your fellow Supervisors.
• Assist and supervise staff.
• Prioritize and direct work of staff.
• Responsible for the training of employees.
• Update room statuses throughout the day on the hotel computer system.
• Responsible for the care and cleanliness of all areas of responsibility.
• Evaluate performance of staff.Report deficiencies and maintenance requirements.
• Remain alert, courteous and helpful to guests and co-workers at all times.
• The ability to work at least a 40-hour work week
• The ability to communicate, write and speak English.
• Assist all other departments as needed to ensure the success of the overall operation of the property.

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

ENVIRONMENT:

Indoor work with hard and carpeted surfaces. Occasional outdoor work. Regulated ventilation and indoor temperature. Artificial lighting throughout the building.

We are an Equal Opportunity Employer

M/F/D/V

Source: Hospitality Online