Housekeeping Supervisor

Chamonix Casino Resort; Cripple Creek (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401k

Paid time off

Transportation from Colorado Springs/木

Gym membership

Tuition reimbursement

Job summary

Chamonix Casino & Hotel in Cripple Creek, CO is seeking a Full-Time On-Site Front Desk Supervisor with 3+ years in hotel/front desk roles and supervisory experience. Must hold a Colorado gaming license and be 21+. You will lead staff, ensure guest comfort, and manage reservations in a fast-paced resort environment.

Responsibilities include scheduling, training, policy adherence, and maintaining high service standards across hotel operations. Competitive benefits offered.

Qualifications

• Three or more years of experience in a hotel/front desk role.
• One or more years of supervisory experience preferred.
• Must have a valid Colorado gaming license and be at least 21 years old.

Responsibilities

• Supervises and develops staff in hiring, training, scheduling, rewarding and disciplining staff.
• Develops staff to meet performance expectations and maintains positive morale; supervises hotel operations.
• Trains staff in use of computerized reservation system.
• Ensures the quality of hotel services and guest comfort.
• Maintains strong guest relations and provides information on hotel and casino offerings.
• Develops department schedules and approves timecards.
• Attends casino departmental meetings and communicates policies.
• Ensures staff compliance with gaming laws and internal policies.
• Keeps management informed of concerns.

Skills

Hotel operations

Customer service

Communication skills

Negotiation

Staff supervision

Job description

Job Category: Hotel & Guest Services Operations

Requisition Number: HOUSE008521

• Posted : October 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Chamonix Casino & Hotel | CCH
Cripple Creek, CO 80813, USA

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Supervises and develops an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff.
• Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale, effective employee relations and goals. Supervises staff in hotel operations.
• Trains staff in use of computerized reservation system.
• Ensures the quality of hotel services and comfort of guests.
• Develops and maintains effective working relationships and good customer service skills with all guests and employees. Provides personal attention to guests and assists with information on hotel and casino offerings, and other assistance, as necessary.
• Develops department schedules, reviews and approves timecards.
• Attends and participates in casino departmental meetings as appropriate; provides clarification and guidance regarding various issues, goals and objectives related to the hotel.
• Ensure employees are informed of company and department policies and procedures.
• Ensures staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
• Maintains alertness for the performance of all responsibilities, and a general awareness of hotel and casino operations always. Take appropriate action based on observations, as directed or as established by casino policy, procedures or gaming rules and regulations. Keeps Assistant General Manager informed of any concerns.

QUALIFICATION REQUIREMENTS:
Demonstrated knowledge of hotel operations, and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills, including experience persuading and negotiating and, in particular, developing positive contacts with guests, employees, and State of Colorado Gaming and other regulatory officials. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in supervisory skills, problem solving, organizing and prioritizing work.

EDUCATION AND/OR EXPERIENCE:

Three (3) or more years of recent and related successful experience in a hotel and front desk position. One (1) or more years of related supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid and current State of Colorado Gaming License. Must be at least twenty-one (21) years of age. Must have a valid Colorado Driver's License, with good driving record.

BENEFITS AND COMPENSATION

$60,000- $65,000 based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.

Qualifications

Behaviors

Required

Functional Expert

Considered a thought leader on a subject

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Experience

Required

Three (3) or more years of recent and related successful experience in a hotel and front desk position.

Preferred

One (1) or more years of related supervisory experience preferred.

Licenses & Certifications

Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.