Housekeeping Supervisor

Kimpton Hotels & Restaurants; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kimpton Hotels & Restaurants in Chicago seeks a Housekeeping Supervisor to lead daily room and public area cleanliness, maintain high standards, and serve as liaison between guests and cleaners. You will inspect rooms, report issues, and ensure timely communication with Front Desk.

The role emphasizes guest service, performance evaluation of cleaners, and flexible scheduling to cover mornings, nights, holidays, and weekends as needed.

Qualifications

• Experience in customer service or similar role.
• Housekeeping supervisory experience preferred.

Responsibilities

• Prepare shift inspection reports noting status of all guest rooms, requests, out-of-order rooms, and show rooms.
• Inspect check-out rooms for cleanliness, amenities, and equipment.
• Report substandard conditions or damages to Housekeeping.
• Evaluate cleaners’ performance and retrain as needed to ensure quality.
• Notify Front Desk of vacant/clean rooms, completed requests, and discrepancies.
• Coordinate with Front Desk on room moves and late check-outs.
• Answer department phones with friendly etiquette.
• Assist guests with special requests and Lost & Found items.
• Check PMS for room status and update records.
• Log and secure Lost & Found items, keys, and cleaner assignments.
• Confirm next-day work schedule with cleaners.
• Prepare written reports of room statuses for Front Desk.
• File daily reports in the file cabinet.

Skills

Customer service

Supervision

Communication

Flexible schedule

Education

High School Diploma

Job description

What You’ll Do

As the Housekeeping Supervisor, you’ll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You’ll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check‑out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• The Front Desk will give you all room moves, late check‑outs, and additional guest requests for appropriate follow‑up action.
• Answer the department telephone using friendly telephone etiquette.
• You’ll help guests with special requests, information, and status of Lost & Found items.
• Check the hotel’s PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners’ assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience is preferred.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.

For our complete EEO policy please visit the company website.