Housekeeping Supervisor

crestline-external; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Housekeeping Supervisor to directly supervise housekeeping staff in a hotel setting. You will resolve guest complaints, monitor cleanliness, verify room status, and ensure staff attendance while coordinating breaks and assignments.

The role requires a high school diploma or GED and 6 months to 1 year of related supervisory experience, with strong leadership and communication skills.

Qualifications

• High school diploma or GED required.
• Six months to one year of related supervisory experience.
• Excellent communication and leadership skills.

Responsibilities

• Resolve guest complaints to ensure satisfaction.
• Monitor cleanliness, sanitation and organization of areas.
• Verify room status on AM report and prioritize checkout rooms.
• Ensure staff report to work; document late/absent employees.
• Coordinate breaks and distribute assignment sheets.
• Assign keys/beepers and maintain security of access items.
• Update assignment sheets with changes and priorities.
• Inspect rooms, public areas, and closets; check supplies.
• Prepare work orders for maintenance and contact Engineering for urgent repairs.
• Provide training and feedback to staff; report disciplinary Issues.
• Complete paperwork and closing duties; review with supervisor.

Skills

Supervisory experience

Guest satisfaction

Staff coordination

Attention to detail

Housekeeping operations

Education

High School Diploma or GED

Job description

Overview:

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.