Housekeeping Supervisor

Crestline Hotels & Resorts; Athens (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Housekeeping Supervisor in Athens, Ohio to directly supervise the housekeeping staff and coordinate daily activities to ensure cleanliness and guest satisfaction.

Responsibilities include monitoring room status, assigning tasks, inspecting rooms and public areas, communicating updates, and training staff. High school diploma or GED and 6 months to 1 year supervisory experience are required; equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Six months to one year of related supervisory experience preferred.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Verify room status on morning reports and update discrepant rooms.
• Ensure staff report to work and document any late or absent employees.
• Coordinate breaks and distribute assignment sheets to staff.
• Assign room keys and beepers to staff and maintain security of keys.
• Inspect supply levels of floor closets and notify supervisor of shortages.
• Inspect rooms and public areas using checklists after cleaning.
• Provide feedback on staff performance to manager.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments with manager and follow up as needed.
• Check PM reports for accuracy and completeness.
• Conduct staff training as assigned.

Skills

Guest Service

Team Leadership

Conflict Resolution

Communication

Time Management

Education

GED or High School Diploma

Job description

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education And Experience

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.