Housekeeping Supervisor

crestline-external; Auburn (MA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The Fairfield Inn & Suites at Wor Worcester Auburn is seeking a Part-Time Housekeeping Supervisor to oversee daily housekeeping operations and supervise staff.

Key duties include supervising room attendants, coordinating schedules, inspecting rooms, addressing guest concerns, and ensuring cleanliness standards are met. Candidates should have a High School diploma or GED and at least 6 months to 1 year supervisory experience, with proficiency in English.

Qualifications

• High School Diploma or GED is required.
• Six months to one year of supervisory experience is preferred.

Responsibilities

• Supervise and coordinate housekeeping staff.
• Resolve guest complaints and ensure satisfaction.
• Monitor cleanliness and sanitation of assigned areas.
• Maintain room status and update logs with priorities.
• Prepare assignment sheets and review staff priorities.
• Inspect rooms and common areas for quality and adherence to standards.

Skills

Supervisory experience

English proficiency

Education

High School Diploma or GED

Job description

*The Fairfield Inn & Suites at Worchester Auburn is looking for a Part-Time Housekeeping Supervisor*

Overview:

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

*This is a supervisor role. Candidate must have proficiency in English*

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.