Housekeeping Supervisor

Crestline Hotels & Resorts; Portland (ME); On-site; USD 28,929 - 29,618; Full time

Benefits offered by this job

Health and Welfare plans

401k Savings Plan with Company Match

Travel Discounts

Job summary

The Housekeeping Supervisor at Crestline Hotels & Resorts directly oversees the housekeeping staff to ensure top-tier cleanliness and guest satisfaction across hotel areas. The role requires supervising, training, assigning tasks, inspecting rooms and public spaces, and coordinating with engineering for urgent repairs.

Candidates should have a high school diploma or GED and 6 months to 1 year of supervisory experience, with strong communication and organizational skills to lead a team

Qualifications

• High school diploma or GED required.
• Six months to one year of related supervisory experience preferred.
• Ability to supervise and train front-line staff and coordinate tasks.

Responsibilities

• Resolve guest complaints and ensure guest satisfaction.
• Monitor cleanliness and organization of assigned areas.
• Supervise, train, and assign duties to housekeeping staff.
• Inspect rooms and public areas for quality and safety.
• Maintain records of attendance, status updates, and supply levels.
• Coordinate with engineering for urgent repairs.

Skills

Supervisory experience

Guest satisfaction

Communication

Education

High School Diploma or GED

Job description

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Pay Range

$21.00-$21.50/hour

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendants have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! Benefits may vary depending on location.

• No application deadline. All positions posted on on-going basis until filled