Housekeeping Supervisor

Hilton Garden Inn Atlanta North/Alpharetta; Alpharetta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton Garden Inn Atlanta North/Alpharetta is seeking a Housekeeper Supervisor to plan and manage housekeeping operations, ensuring guest satisfaction and financial performance. The role focuses on safety, staff supervision, and cross-department coordination across a busy hotel environment.

The ideal candidate will lead multilingual staff, uphold high cleanliness standards, and maintain OSHA/ADA compliance while delivering exceptional guest experiences in Alpharetta, GA.

Qualifications

• Must have service-oriented mindset with professional presentation skills.
• Clear concise written and verbal communication in English.
• Excellent organizational, interpersonal and administrative skills.

Responsibilities

• Plan and manage the room and related areas' operations to meet guest and financial goals.
• Ensure safety and security policies and procedures are followed.
• Work closely with all departments.
• Inspect rooms daily.
• Supervise multilingual and multicultural staff.
• Ensure OSHA and ADA compliance.
• Maintain proper staffing levels to achieve service goals.

Skills

Service oriented

Professional presentation skills

High energy

Entrepreneurial spirit

Motivational leader

Effective communicator

Customer service excellence

Bottom-line improvement

English communication skills

Organizational skills

Interpersonal skills

Administrative skills

Job description

Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.

Job Description

The HousekeeperSupervisor is responsible for planning and managing the room and related area's operations of the hotel to achieve customer {guests, employees, and corporate) satisfaction and quality service while meeting/exceeding financial goals

Responsibilities will include but not be limited to:

• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect rooms daily
• Current on latest housekeeping and laundry technology
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Insures proper staffing levels for customer service goals

Basic Qualifications

• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must have excellent organizational, interpersonal and administrative skills

Preferred Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend hotel required meetings and trainings.
• Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with company Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas

Physical requirements:

• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Ability to bend, lift, and be standing or walking during entire shift
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Flexible and long hours sometimes required

Equal Opportunity Employer (M/F/D/V)

Source: Hospitality Online