Housekeeping Room Attendant

InterContinental Hotels Group; San Antonio (TX); On-site; USD 19,286,400 - 27,552,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a Room Attendant to keep guest rooms and suites fresh and welcoming, ensuring guests have a relaxing stay after a busy day. You will be on your feet most of the day, maintain cleanliness, assist guests with basic needs, and coordinate with other hotel departments to deliver high-quality service.

The role is physically demanding, with lifting up to 50 pounds occasionally, and may require night, weekend, and holiday shifts.

Qualifications

• Role is physical and requires sustained standing and movement.
• Ability to lift items up to 50 pounds / 23 kilograms occasionally.
• Reading, writing and basic maths skills required.
• Flexible availability for nights, weekends and holidays.

Responsibilities

• Maintain rooms to hotel standards and make them welcoming for guests.
• Assist guests with basic needs and directions as required.
• Log lost and found items and report maintenance needs to supervisor.
• Follow safety procedures and wear required protective equipment.
• Work as part of a team and coordinate with other departments to ensure service quality.
• May assist with deep cleaning and turndown duties as needed.

Skills

Fitness

Heavy lifting

Literacy

Flexible shifts

Teamwork

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

The hourly pay rate for this role is $17.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.