Attendant Room-Fort Meade

IHG Hotels; Maryland; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401k

Job summary

IHG Hotels in Maryland seeks a Room Attendant to ensure rooms and suites are kept fresh and welcoming after busy days, creating a comfortable haven for guests to relax or work.

This is a physical role requiring fitness, attention to detail, and teamwork with housekeeping and other departments to uphold high standards of service, with flexible shifts including nights and weekends.

Qualifications

• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You may need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic math skills.
• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

Responsibilities

• Keep rooms and suites at our high standards, making them fresh and welcoming for guests.
• Assist guests with requests (e.g., toothbrushes or directions).
• Log and report lost and found items per procedure.
• Work with other departments to ensure excellent quality and service.
• May assist with deep cleaning projects and turndown duties.
• Reunite items with owners and minimize waste in supplies.

Skills

Physical role

Fitness

Lifting up to 50 lbs

Flexible shifts

Literacy skills

Job description

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
• Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organized - keep on top of supplies and amenities and always try to minimize waste.
• Reunite items with owners - and log any lost and found property.
• Look smart - wear your uniform with pride.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You'll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic math skills.
• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

The hourly pay range for this role is $16 to $18.

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.