Housekeeping Ops Coordinator – Guest Service

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

The Abbey Resort is seeking a Housekeeping Coordinator to act as the liaison between Front Office, Sales and Conference Planning, ensuring smooth group bookings and efficient housekeeping operations on Geneva Lake. You will manage room assignments, dispatch staff, and support daily operations using HOST, HotSOS, and Hotel Effectiveness.

Ideal candidates will have a high school diploma, 1 year in housekeeping or related rooms operations, and strong MS Office skills.

Qualifications

• High School Graduate or Equivalent.
• One-Year Housekeeping or other Rooms operational departments, experience preferred.
• Well versed in Microsoft Office programs including Outlook, Word and Excel.
• Knowledge of Basic Computer Programs, previous experience with Springer-Miller/HOST and HotSOS/Rex preferred.
• This role has direct contact with employees and guests and as such good communication skills are a necessity.
• Fluency in English is required for this location. Bilingual in Spanish preferred.

Responsibilities

• Communicate guest requests to team members via HotSOS to ensure guest satisfaction.
• Monitor HotSOS for timely completion of all guest requests and non-guest requests.
• Monitor Hotsos/REX to ensure room attendants and supervisors are turning rooms to clean status in a timely manner.
• Re-deploy staff as needed to assist in timely cleaning of the rooms.
• Monitor out of order rooms and coordinate with Engineering on return dates.
• Prioritize rooms that are on the queue from the HOST system into HotSOS/REX.
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Maintain key and cellular device inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most Housekeeping Manager and the Rooms Operations Manager immediately.
• Assist in deploying the Housekeeping team in the morning by issuing keys. Devices, and housemen assignments.
• Maintain lost and found website including entering inventory, replying to guest inquiries, shipping items back to the guest.
• Run detail arrivals report and ensure any housekeeping requests are entered into HotSOS or place on the room attendants board as a note.
• Data entry of contract hours, departure cleans, stay-over cleans, and DNDs into Hotel Effectiveness.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.
• Looking at staff levels for the next 3 days and inform the Housekeeping Managers of any staff changes needed.

Skills

Communication skills

Spanish language

English proficiency

Education

High School Graduate or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Springer-Miller/HOST

HotSOS/Rex

Hotel Effectiveness

Job description

The Abbey Resort is seeking a Housekeeping Coordinator to act as the liaison between Front Office, Sales and Conference Planning, ensuring smooth group bookings and efficient housekeeping operations on Geneva Lake. You will manage room assignments, dispatch staff, and support daily operations using HOST, HotSOS, and Hotel Effectiveness.

Ideal candidates will have a high school diploma, 1 year in housekeeping or related rooms operations, and strong MS Office skills.