Housekeeping Operations Manager – VIP & Laundry Lead

Dua Hotel, Autograph Collection by Marriott; Miami (FL); On-site; USD 75,000 - 90,000; Full time

Job summary

Dua Miami is looking for a seasoned Housekeeping Manager to lead all housekeeping operations, including rooms, public areas, and laundry, ensuring top-notch service and brand standards. You will oversee daily staffing, train supervisors, manage schedules and payroll, and drive guest satisfaction while maintaining financial controls and safety compliance in a fast-paced Miami hotel.

Join a dynamic property in Brickell focused on guest experience, teamwork, and continuous improvement, reporting to

Qualifications

• At least 5 years in hotel operations or related field with progressive responsibilities.
• Supervisory experience required.
• Proficient in Windows OS and company-approved spreadsheets/word processing.
• Valid driver's license for the applicable state.
• Ability to communicate clearly and make quick, accurate decisions.
• Capable of handling high pressure and resolving problems efficiently.

Responsibilities

• Lead and supervise the Housekeeping Department across rooms, public areas and laundry.
• Establish attendance, scheduling, and payroll processes in line with standards.
• Maintain brand and Aimbridge Hospitality SOPs for safety and service.
• Conduct regular inspections and staff trainings; manage performance appraisals.
• Monitor inventories, purchasing, and cost controls for housekeeping supplies.
• Respond promptly to guest requests and incidents with courtesy and professionalism.

Skills

Supervisory experience

Guest service orientation

Clear communication

Ability to work under pressure

Financial acumen

Tools

Windows OS

MS Excel

MS Word

Job description

Dua Miami is looking for a seasoned Housekeeping Manager to lead all housekeeping operations, including rooms, public areas, and laundry, ensuring top-notch service and brand standards. You will oversee daily staffing, train supervisors, manage schedules and payroll, and drive guest satisfaction while maintaining financial controls and safety compliance in a fast-paced Miami hotel.

Join a dynamic property in Brickell focused on guest experience, teamwork, and continuous improvement, reporting to