Housekeeping Manager

Gold Media Tech LLC; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Gold Media Tech LLC is seeking a Housekeeping Manager in Miami, FL. The role involves overseeing cleanliness and presentation, managing staff and vendors, and ensuring high standards for guest readiness. Key responsibilities include daily operations oversight, quality control, and maintaining efficient workflows. Candidates should have over 5 years of experience in housekeeping, with a strong focus on leadership and operational efficiency. The position offers a chance to enhance guest satisfaction in a premier hospitality setting.

Qualifications

• 5+ years of experience in housekeeping operations, with 2–3 years in a leadership role.
• Proven ability to manage high-volume turnovers while maintaining quality standards.
• Experience managing external vendors is highly valued.

Responsibilities

• Oversee daily housekeeping and laundry operations ensuring cleanliness for arrivals.
• Lead and supervise housekeeping staff, ensuring quality and efficiency.
• Implement quality control processes, including inspections and follow-ups.

Skills

Leadership

Quality control

Problem-solving

Communication

Operational efficiency

Tools

Breezeway

Visual Matrix

Microsoft Office

Google Workspace

Job description

• Housekeeping platforms , Property management , Scheduling and task management tools

About the Company

Our client is a premier hospitality property located in Miami, part of a broader portfolio within the hospitality sector. As a leading boutique hotel, they specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism.

Our client combines personalized service with modern amenities tailored to today’s travelers, driven by a strong commitment to maximizing guest satisfaction and operational efficiency.

The Role

This is a hands-on leadership role where our client is seeking a Housekeeping Manager to own the overall cleanliness, presentation, and readiness of the property.

The selected candidate will be the primary point of accountability for housekeeping operations, responsible for quality control and ensuring every unit and common area meets guest-ready standards daily.

They will act as a critical operational leader, working closely with the General Manager, Front Desk, and external housekeeping teams to ensure consistency, efficiency, and high standards across the property.

Key Responsibilities

• Oversee daily housekeeping and laundry operations across all units and common areas, ensuring consistent cleanliness and readiness for all arrivals.
• Lead, train, and supervise housekeeping staff and external vendors, ensuring adherence to quality, efficiency, and timing standards.
• Implement and maintain quality control processes, including inspections and follow-ups.
• Act as the first responder for housekeeping-related issues impacting guest experience, coordinating immediate solutions.
• Manage scheduling, task assignments, and turnover planning based on occupancy and operational needs.
• Track housekeeping and laundry performance, costs, and productivity, reporting regularly and identifying improvement areas.
• Coordinate with Front Desk and Operations to ensure accurate room status and seamless communication.
• Identify inefficiencies and implement improvements in workflows, staffing, and vendor performance.

What Success Looks Like (KPIs)

• 100% of arrivals cleaned, inspected, and ready by 3:45 PM daily.
• 100% completion of scheduled housekeeping services (departures, stayovers, requests).
• Housekeeping closets fully stocked and organized daily.
• Laundry processed daily with no backlog and full linen availability.
• Real-time alignment between physical room status and system updates.
• Guest requests addressed within a 15-minute response time.
• Cleaning-related complaints remain below threshold with zero repeat issues.
• Housekeeping costs maintained within budget without unapproved overruns.

Core Competencies

Ownership

Takes full responsibility for cleanliness, organization, and readiness. Proactively identifies and resolves issues.

Service Mindset

Understands the direct impact of housekeeping on guest experience and treats it as a core hospitality function.

Maintains consistently high standards with no shortcuts, ensuring all areas meet guest-ready expectations.

Teamwork

Communicates clearly with internal teams and vendors, ensuring alignment and smooth operations.

Attention to Detail

Ensures consistency and quality across all units, maintaining a polished and uniform standard.

Accountability

Holds team members and vendors responsible for performance, quality, and timelines.

Qualifications

• 5+ years of experience in housekeeping operations, with 2–3 years in a leadership role.
• Experience in high-rise properties, condo-hotels, or mixed-use buildings preferred.
• Proven ability to manage high-volume turnovers while maintaining quality standards.
• Strong operational and problem-solving mindset with the ability to work under pressure.
• Experience managing external vendors is highly valued.
• Strong communication skills with both internal teams and external partners.
• Proficiency with digital tools for scheduling and task management (e.g., Breezeway, Visual Matrix, or similar).
• Familiarity with Microsoft Office or Google Workspace.