Housekeeping Manager - Afternoons

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Discounted room rates

Training and advancement opportunities

Job summary

Concord Hospitality is looking for a Housekeeping Manager in Grand Rapids to lead the housekeeping, laundry, and houseperson teams while ensuring exceptional cleanliness and guest experiences. The role collaborates with Front Desk and Maintenance and requires a hands-on leader who sets a standard for professionalism and operational excellence.

You will inspire your team, coach staff, and ensure compliance with brand standards and policies, while maintaining a Great Place to Work environment for

Qualifications

• Leadership experience in hotels or similar settings.
• Strong attention to detail and commitment to quality.
• Excellent communication skills with guests, managers, and teammates.
• Proven ability to lead a team, drive results and foster engagement.
• Professionalism, integrity and pride in your work.

Responsibilities

• Lead housekeeping, laundry, and houseperson teams to high cleanliness and productivity standards.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and guest experiences.
• Oversee scheduling, staffing, and performance for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting development.
• Monitor inventory and manage supplies for department efficiency.

Skills

Leadership

Attention to detail

Communication

Team leadership

Professionalism

Job description

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance departments and requires a hands‑on leader who sets the standard for professionalism, attention to detail, and operational excellence.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences
• Oversee scheduling, staffing, and performance management for the department
• Implement and maintain cleaning procedures, safety standards, and quality control measures
• Coach and hold team members accountable while supporting their professional development
• Monitor inventory, manage departmental supplies, and maintain operational efficiency
• Ensure compliance with property policies, brand standards, and regulatory requirements

Qualifications

• Leadership experience in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor
• Strong attention to detail and commitment to quality
• Excellent communication skills and ability to interact professionally with guests, managers, and team members
• Proven ability to lead a team, drive results, and foster engagement
• Professionalism, integrity, and pride in your work

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord‑managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.